- CIAM Service Manager / CIAM Operations Team Lead
- Lead Critical Identity Services in a Large-Scale Digital Environment
- Clearance: Baseline/NV1
- Locations: ACT, NSW, VIC or QLD

Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership, and customer-focused service delivery? This is an chance to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.

- 18-Month Engagement
- CIAM Service Manager / CIAM Operations Team Lead
- Lead Critical Identity Services in a Large-Scale Digital Environment
- Clearance: Baseline/NV1
- Locations: ACT, NSW, VIC or QLD

Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership, and customer-focused service delivery? This is an opportunity to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.

The Company

Join a large and nationally recognized government-focused organization delivering critical digital services to millions of Australians. This organization is committed to innovation, security, and improving service outcomes through modern identity and access management solutions.

The Role

As the CIAM Service Manager, you will lead a high-performing operations team responsible for ensuring the reliability, stability, and performance of a large-scale Consumer Identity and Access Management platform. You will oversee operational activities, incident management, platform monitoring, releases, and continuous improvement initiatives while providing technical leadership across CIAM technologies and processes.

You will play a key role in strengthening service delivery, driving automation, improving operational processes, and collaborating with cross-functional teams to deliver seamless outcomes for end users.

Responsibilities

- Lead and mentor a CIAM Operations team to deliver high-quality service outcomes




- Monitor platform performance and ensure operational reliability and stability
- Manage releases, incidents, problem investigations, and root cause analysis
- Drive continuous improvement initiatives including automation and process optimization
- Develop and maintain operational procedures, runbooks, and support documentationCollaborate with internal stakeholders and technical teams to resolve complex issues
- Improve observability, monitoring, and operational reporting capabilities
- Support the ongoing enhancement of identity and access management services
- Foster a culture of operational excellence and continuous learning

Requirements

- Strong knowledge of OAuth 2.0, OpenID Connect (OIDC), identity federation, authentication and authorization flows
- Demonstrated experience leading and developing operational support teams
- Strong organizational skills with the ability to manage competing priorities
- Proven stakeholder engagement and collaboration capabilities
- Experience developing and maintaining operational processes and documentation
- Understanding of token lifecycle management and CIAM operational practices
- Positive commitment to supporting diverse communities and inclusive service delivery

Highly Regarded

- Experience supporting high-volume, externally facing digital platforms
- Experience with SaaS and cloud-hosted identity services
- Experience using observability and log analytics tools
- Knowledge of APIs, REST services, JSON, certificates, secrets management, and integration troubleshooting
- Experience within large government or enterprise environments

Joining Akkodis as a Consultant

- Weekly pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gathering events
- Akkodis SME meetups and information sessions
- EAP support program
- Dedicated account management support team

Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications from candidates of diverse backgrounds.

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📌 CIAM Operations Team Lead (Canberra)
🏢 Akkodis
📍 Canberra