As the first point of contact for patients, you will play a vital role in the smooth running of the practice — managing appointments, coordinating theatre bookings, and handling billing with accuracy and care. Main consulting location in Mornington and travel required once a fortnight to St Kilda consulting suites.
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We are looking for a part-time receptionist 4 days a week (Mon, Tues, Wed & Fri).
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Hours: Mon, Tues, Wed 8:30-4:30 Fri 8:30-3:30pm
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Key responsibilities
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Greet and welcome patients warmly, creating a calm and reassuring environment
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Manage appointment scheduling and day-to-day reception duties
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Coordinate theatre/surgery bookings with hospitals and admissions staff
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Process health fund billing, Medicare claims, and related administrative tasks
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Liaise with patients, GPs, hospitals, and health funds
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Maintain accurate patient records and correspondence
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Support the surgeon and broader team with general administrative duties
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Liaising with TAC, Workcover and solicitors for patients with active claims
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About you
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At least one years' experience in a similar role
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Proficiency with Gentu practice management software (preferred)
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Excellent computer skills and knowledge of Microsoft office
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Excellent work ethic and reliability
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Strong communication skills and a qualified phone manner
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Highly organised with strong attention to detail
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Able to work independently and confidently as part of a small team
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Discreet, reliable, and empathetic when dealing with patients
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Ability to multi-task and prioritise
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A supportive and collegial team environment
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Stable, ongoing role within a well-established specialist practice with opportunities to grow