Hampers and Gifts Australia Pty Ltd – Regents Park NSW

This role is fulltime casual until Xmas $34.76 per hour

9am - 5pm Monday to Friday

Based in Regents Park

Join our Inbound Customer Service and Corporate Outbound teams from Early October through to January. Be the first point of contact for customers via phone, email, live chat and social media, assisting with orders, delivery enquiries and product recommendations.

Key responsibilities

Be the first point of contact for customers via phone, email, live chat and social media

Assist with orders, delivery enquiries and product recommendations

Resolve issues quickly and with empathy, aiming for first-contact resolution

Support returns and exchanges with ease and care

Work closely with our warehouse and delivery partners to keep customers informed





Capture customer feedback to help us continually improve

Maintain accurate records and stay up to date with products, promotions and processes

Handle customer complaints professionally and in a timely manner

About you

Experience in telemarketing, retail, or customer service

A natural knack for making people feel heard and helped

Excellent communication skills and robust computer literacy

Experience with Shopify or Gorgias highly regarded

About us

Hampers & Gifts Australia is home to two flagship brands, The Hamper Emporium and Gifts Australia, alongside the ecommerce arm of Maggie Beer Products.

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📌 Customer Service x 20 - WHV's welcome (Holbrook)
🏢 Hampers and Gifts Australia
📍 Holbrook