Queensland Building & Construction Commission – Brisbane QLD

Working within Licensing Services, you will:

- lead the day-to-day operations, workload management and development of a small team, providing coaching, mentoring and technical guidance
- deliver licensing training for new starters and refresher training for existing employees, including training delivered at QBCC regional offices
- develop, review and improve licensing guides, procedures and supporting resources
- act as a subject matter expert across all licensing streams, including builder, trade and occupational licensing

This position is based in Brisbane and adaptable arrangements can be considered upon application, including working remotely at a Regional QBCC office subject to availability.While the role allows for flexibility in working from home, regular in-person attendance at the QBCC office is a mandatory requirement.

Please refer to the Position Description for a full list ofkeyrole responsibilitiesandsuitability requirements.

About the role

Working within Licensing Services, you will:

- lead the day-to-day operations, workload management and development of a small team, providing coaching, mentoring and technical guidance
- deliver licensing training for new starters and refresher training for existing employees, including training delivered at QBCC regional offices
- develop, review and improve licensing guides, procedures and supporting resources
- act as a subject matter expert across all licensing streams, including builder, trade and occupational licensing

This position is based in Brisbane and flexible arrangements can be considered upon application, including working remotely at a Regional QBCC office subject to availability.While the role allows for flexibility in working from home, regular in-person attendance at the QBCC office is a mandatory requirement.

Please refer to the Position Description for a full list ofkeyrole responsibilitiesandsuitability requirements.

About you

We are looking for someone who has:





- demonstrated leadership capability and the ability to develop the capability of others
- strong knowledge of licensing processes, legislation, policies and procedures
- experience delivering training
- experience making sound decisions in complex matters where judgement and discretion are required
- excellent written and verbal communication skills
- the ability to build effective working relationships and provide practical advice

The following experience will be highly regarded:

- Salesforce
- Contributing to change management, process improvement or quality assurance activities
- Working in a regulatory, licensing or government environment
- Designing, implementing or delivering learning and development programs

Why join the QBCC?

The QBCC is Queensland's independent building and construction regulator, helping protect the community and support the building industry through fair and transparent regulation.

As Queensland prepares for significant growth and major infrastructure opportunities, we're building a high-performing, future-ready workforce that's making a real impact.

At the QBCC,you'llbe part of apurpose drivenorganisation where your work matters. You will workwithdedicated professionals who value integrity,collaborationand learning.You'llhave opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.

Ifyou'reready to dive into acareer definingtransformation journey with us, where your impact will help shape what comes next,we'dlove to hear from you.

Referee checks

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current or recent supervisor.

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear to the panel.

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📌 Team Leader Case Manager (Queensland)
🏢 Queensland Building And Construction Commission
📍 Queensland