Job Description

Community Broker Network – Melbourne Airport VIC

n

Are you detail-oriented, tech-savvy and passionate about optimising systems?

n

Do you enjoy solving problems, improving processes and supporting users to get the most out of technology?

n

Because at CBN, we're looking for someone who can take ownership of our Salesforce platform - driving efficiency, supporting users and helping us get the most out of our technology ecosystem.

n

About CBN

n

At Community Broker Network, we're not just supporting insurance businesses - we're shaping the future of the industry. As Australia's largest network of general insurance authorised representatives, we empower over 300 businesses and 1,000 employees across the country.

n

Our team offers market access, technology, education, marketing, HR, business advice, and more, supporting brokers from Perth to Cairns.

n

We're a certified Great Place to Work with an incredible culture, and a genuine commitment to helping our people grow.

n

Our values:

n

We Achieve (Accomplish)

n

We Are One (Together)

n

Purpose of the Role

n

This is not just a system administration role - it's an opportunity to play a critical part in how our business operates and grows.

n

As a Salesforce Administrator, you'll be responsible for maintaining, improving and supporting our Salesforce platform. You'll work closely with stakeholders across the business to ensure the system is optimised, user-friendly and aligned to business needs.

n

What You'll Do

n

n
- Administer and maintain the Salesforce platform, ensuring optimal performance and data integrity
n
- Manage user access, profiles, roles and permissions
n
- Configure workflows, automations, reports and dashboards to support business operations
n
- Support users by troubleshooting issues, answering queries and providing guidance
n




- Collaborate with internal teams to gather requirements and implement system enhancements
n
- Maintain data quality through regular audits, cleansing and governance processes
n
- Assist with system integrations, updates and releases
n
- Create and maintain documentation, training materials and user guides
n
- Support continuous improvement initiatives to enhance efficiency and user experience
n

n

What You'll Bring

n

You'll thrive in this role if you're analytical, proactive and enjoy solving problems. You bring:

n

n
- Previous experience as a Salesforce Administrator, 3+ years
n
- Strong understanding of Salesforce functionality, reporting and automation tools
n
- Experience managing users, permissions and system configurations
n
- Excellent problem-solving and troubleshooting skills
n
- Strong attention to detail and data accuracy
n
- Ability to translate business needs into system solutions
n
- Strong communication skills and ability to support non-technical users
n
- A proactive mindset with a focus on continuous improvement
n
- Experience with Omnichannel preferred
n

n

Our Awesome Benefits!

n

At CBN, we genuinely care about our people - and it shows. Here's what you'll enjoy:

n

Outstanding Place to Work certified

n

Hybrid working flexibility - 3 days in the office, 2 days at home

n

Paid parental leave

n

Salary continuance benefit

n

Travel and cyber insurance discounts

n

Regular team events and cultural activities

n

Extra perks like health insurance discounts, retail offers, and more!

n

Ready to Join Us?

n

If you're passionate about systems, enjoy improving processes, and want to play a key role in supporting our business through technology, we'd love to hear from you!

n

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

📌 Salesforce Administrator (Williamstown)
🏢 Community Broker Network
📍 Williamstown