Jenner & Co Logistics & Supply Chain Recruitment is retained by one of its repeat clients to source their new Warehouse Operations Manager in Brisbane....

There are 3 key focus areas for this role, in order of importance being

- 1 - Safety
- 2 - Service
- 3 - Cost

KEY RESPONSIBILITIES

- Be the site champion for health, safety and wellbeing
- Conduct regular site audits and action any issues identified in a timely manner
- Implement site strategies and processes to reduce safety related incidents
- Review all site incident reports and take corrective action in a timely manner
- Communicate all Safety briefs to all team members
- Provide clear performance expectations for team members and proactively manage poor performance with the assistance of HR
- Liaise with ANZ Warehouse & Distribution Manager to ensure the appropriate staff mix ie Permanent
- Casual / Agency to maximise labour productivity and cost
- Develop standardised process training for all warehouse functional areas i.e. receiving, put away, replenishment, picking, and dispatch.
- Ensure all current staff are trained in relevant processes and are competent within the probationary period
- Conduct regular process and team member reviews to ensure process standards are being upheld
- Investigate / resolve stock discrepancies in a timely manner and identify / resolve root cause of errors
- Ensure regular re-slotting to locate parts in optimal locations to maximise picking and replenishment efficiency
- Ensure scheduled shelf replenishment is occurring to minimise picks from bulk / emergency shelf replenishment
- Conduct stock takes and cycle counts in line with business requirements
- Provide recommendations for improving site efficiency and productivity Customer Service
- Manage all inbound and outbound activities in a timely manner to maximise in-stock availability and same day customer expectations
- Seek feedback from sales and operations teams to identify issues and improvement opportunities




- Proactively communicate potential service issues to the ANZ Warehouse & Distribution Manger and customer service teams
- In consultation with the ANZ Warehouse & Distribution Manager identify and implement service improvement initiatives
- Lead, mentor and coach the warehouse team to achieve best in class results
- In partnership with the ANZ Warehouse & Distribution Manager and the HR team hire and develop high performing team members from frontline to internal leadership roles
- Deliver quality feedback to your team to support improved decision making and team development
- Proactively manage underperformance
- Work with the wider supply chain team to maximise service levels at the lowest cost to serve
- Work with the Product / Purchasing and Marketing teams to manage new range introductions, promotions and range changes.
- Work with IT to enhance SAP processes to support continuous improvement initiatives
- Work with the Finance team to understand warehouse cost base and proactively manage cost

SKILLS & CAPABILITIES

- LO and LF Forklift License (preferred)
- Strong working knowledge of Microsoft suite; Outlook, Word, Excel, PowerPoint
- Current Driver’s license.
- VCE Completed, Tertiary Education- preferred
- SAP knowledge (highly desirable)
- Excellent written and verbal communication skills
- Ability to be a team player and partner across various functions within an organisation
- Ability to motivate, train and mentor their team for a shared vision and success. The ability to be inspirational and balance genuine passion for people with a business focus.
- Ability to manage people matters including conflict resolution and demonstrated problem-solving skills
- Prioritises workload, meets deadlines and manages competing priorities under pressure
- Commitment to continuous improvement, thinking ‘outside the box’, persevering for the benefit of the role/team/business
- Self-motivated, disciplined and driven striving for success and self-improvement

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📌 Warehouse Operations Manager (Queensland)
🏢 Jenner and
📍 Queensland