- Provide information and referral to clients at reception in person, and via phone and email
- Triage and refer clients to appropriate internal and external services at reception
- Respond to general enquiries
- Maintain bilingual information hub with relevant and up to date information to support clients
- Maintain a referrals database with relevant and up to date information to support clients and staff
- Manage sessional services as required, including making appointments and sending information to relevant persons
- Manage the registration of clients to sessions and centre activities
- Record and enter statistics
- Maintain staff movement system
- Provide clients with access to centre facilities, such as photocopying and fax
- Undertake supervision and support of volunteers
- Undertake administrative tasks related to the role,



eg statistical collection, referral notes, etc.,
- Partake in agency events such as open days, refugee week events, families events, annual general meeting
- Partake in regular supervision and support processes
- Undertake other duties as requested by management

Category

Migrant Services

Commitment

Regular - more than 6 months

Type Of Work

Administration & Office Management,

Time Required

One to three days per week - Wed/ Thurs /Friday 9am - 5pm each day. Availabilities can be negotiated

Training

Must participate in WHS induction and workplace orientation, as well as on going training once per month.

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📌 Admin/ Front Desk Officer (New South Wales)
🏢 Mount Druitt Ethnic Communities Agency
📍 New South Wales