Production Support Engineer (Desktop Support)- FintechJust posted!

A leading Fintech organisation based in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join their team on a permanent basis.
Responsibilities:

- Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion.
- Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.
- Laptop imaging and setup
- Onboarding new starters
- Supporting internal users
- Troubleshooting Windows / device / access issues
- Helping users directly rather than just sitting behind a ticket queue
- Investigating issues when systems or APIs have errors




- Help implement & support new infrastructure platforms, as our SaS lending platform evolves.
- Work with internal teams to enhance the end user experience

Key Skills / Experience:

- Experience in supporting a Windows setting (end user, & Microsoft365 highly regarded).
- General troubleshooting ability
- Familiarity with incident management & ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Demonstrated experience with AI tools will be highly valued.
- Fintech or financial services environments would be highly regarded.
- Comfortable working under pressure with experience managing major incidents,

#J-18808-Ljbffr

📌 Production Support Engineer (Desktop Support)- FintechJust posted! (New South Wales)
🏢 Bluefin Resources
📍 New South Wales