Job Description

Plaza Premium Group proudly operate the world's largest network of international airport lounges and award-winning airport hospitality & passenger experiences. Our passion is "Making Travel Better".

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Our environment is fast paced and we are looking for the industry's most ambitious Airport Lounge Supervisor to join our team and deliver the best-in-class experience for both our valued guests and exceptional team.

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Our promise to you:

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We will respect and value your background and perspectives

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We will work together with integrity

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We will share our incredible pride for job, company and industry

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What are looking for a passionate professional that has:

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Attention to detail with the ability to work to high quality, measured standards

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A focus and ability to consistently deliver a great customer experience

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Someone looking togrow and progress your career within a reputable company

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Key Responsibilities Include but not limited to:

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Lead by example, demonstrating and promoting our company Values and Purpose

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Show efficiency in constantly striving to provide an exceptional customer experience for our Plaza Premium Guests

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Provide leadership and guidance to employees while on shift

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Provide support to the Lounge Manager and assist in overall operations

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Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met

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Conduct daily briefing and staff duty delegation

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Coordinate the administration of procedures relating to menu changes, rosters, stock take and daily management reporting

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Ensure Lounge opening andclosing procedures are consistent and managed accordingly

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Monitor and ensure quality of food, hygiene, cleanliness and tidiness of the Lounge including maintenance of plant and equipment

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Handle any escalated guest complaints in a professional and discreet manner

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Review work procedures and operational standards in order to determine ways to improve the services, performance and safety

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Assist in recruitment and induction of new team members

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Maintain confidentiality of proprietary information and protect company assets

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Key Selection Criteria:

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Responsible Service of Alcohol (RSA) certification (mandatory).

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Experience leading or supervising a team within a busy environment

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Flexible to work variable shifts including early starts, weekends and public holidays

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Ability to coach and train staff effectively on Standard Operating Procedures

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Able to work under pressure

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Knowledge in health and safety regulations

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Well organized with positive time management skills

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Passionate about delivering exceptional guest service

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Experience in working in airport would be advantage

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📌 Lounge Supervisor (Victoria)
🏢 Plaza Premium Lounge
📍 Victoria