Optus is seeking a Contact Centre Specialist to deliver high‐quality managed services and technical support across Cloud Contact Centre technologies for a large government client. Working within a mature ITIL environment, you'll own escalated incidents and support change and incident processes with solid stakeholder engagement.
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You'll collaborate with customer and internal teams to ensure stability, continuity, and exceptional customer experience.
📌 Cloud NOC & Incident Specialist (New South Wales)
🏢 Optus
📍 New South Wales
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