Charles Sheridan Orthodontics is an established orthodontic practice based in Cranbourne. We pride ourselves on maintaining a warm, welcoming environment where patients feel valued and supported throughout their treatment journey. Our long standing, dedicated and supportive team combines clinical excellence with genuine care, making us a trusted choice for orthodontic services in the local community.

About the role

We are seeking an Experienced Receptionist to join our team. This is a part-time position that plays a crucial role in creating the first impression for our patients and ensuring the smooth operation of our practice. As an Experienced Receptionist, you will be the welcoming face of Charles Sheridan Orthodontics, managing patient interactions, appointments and administrative functions with professionalism and warmth. Your expertise and experience will be instrumental in maintaining our high standards of patient service and operational efficiency.

Practice Hours are 7.45 am Monday to Thursday to 6pm Monday, Tuesday and Thursday with 5pm on Wednesday. This role would involve working a 7 day fortnight (63.5 hours per week), working Mondays, Tuesdays, Thursdays and every second Wednesday each fortnight.

Key responsibilities

Greeting patients upon arrival and creating a positive, welcoming experience

Managing appointment scheduling, confirmations and rescheduling

Handling patient inquiries via phone, email and in-person with professionalism and accuracy

Processing patient information and maintaining accurate records in accordance with privacy regulations

Managing patient billing, payments and insurance enquiries





Coordinating with clinical staff to ensure smooth patient flow and scheduling efficiency

Performing general administrative tasks including filing, data entry and correspondence

Maintaining a clean, organized reception area and practice facilities

Supporting the practice team with various administrative projects as required

What we're looking for

Proven experience working as a receptionist, ideally in a medical, dental or healthcare setting

Excellent customer service skills with the ability to interact professionally and compassionately with patients of all ages

Robust organizational and time management abilities, with the capacity to manage multiple tasks simultaneously

Proficiency in using computer systems, appointment software and Microsoft Office applications

Exceptional communication skills, both written and verbal

Attention to detail and accuracy in record-keeping and data entry

Professional telephone manner and ability to handle patient inquiries tactfully

Understanding of patient confidentiality and privacy requirements

Reliability and commitment to supporting a team environment

What we offer

Charles Sheridan Orthodontics values its team members and offers a supportive working environment where you can develop your skills and contribute meaningfully. We offer a great, supportive team atmosphere, and the opportunity to work with a dedicated group of healthcare professionals. You will have the chance to make a positive impact on patients' lives whilst working in a modern, well-equipped practice. We welcome applications from individuals seeking a rewarding role in a caring healthcare environment.

#J-18808-Ljbffr

📌 Receptionist Experienced (Melbourne)
🏢 Charles Sheridan Orthodontics
📍 Melbourne