Job Description

Smile Focus is a modern and growing dental healthcare practice dedicated to providing

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exceptional patient care and outstanding customer service. We pride ourselves on creating a welcoming environment for our patients while fostering a supportive and cooperative workplace for our team.

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We are currently seeking an experienced and highly organised Office Manager to oversee

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our day-to-day administrative operations and support the efficient functioning of our

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business.

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Key Responsibilities

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- Coordinate and manage office administration functions to ensure efficient day-to-day administrative and operational activities of Smile Focus.
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- Provide administrative support to Smile Focus senior management and assist in implementing operational strategies and business initiatives.
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- Develop and maintain office systems, procedures, and workflows to improve productivity and operational efficiency.
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- Oversee records management, documentation, and filing systems, ensuring compliance with organisational and legislative requirements.
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- Liaise with suppliers, customers, healthcare providers, and other stakeholders to support effective service delivery and business outcomes.
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- Monitor office supplies, equipment, and inventory levels, coordinating procurement activities as required for Smile Focus.
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- Prepare reports, correspondence, business documentation, and maintain
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- Respond to enquiries and resolve administrative issues in a professional and timely manner.
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- Support compliance, quality assurance, and continuous improvement initiatives within the organisation.
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- Coordinate meetings, prepare agendas, maintain minutes, and follow up on action items.
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- Manage customer feedback and complaint resolution processes to enhance service quality and client satisfaction.
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- Coordinate staff induction and training schedules to support workforce development and operational effectiveness.
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- Oversee contract administration and maintain service agreements with suppliers and external service providers.
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- Facilitate communication and collaboration between departments to ensure efficient business operations.
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- Maintain company assets and equipment registers, ensuring accurate tracking, maintenance, and record-keeping.
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Skills and Qualifications

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- Relevant qualification in Business Administration, Management, Leadership and Management, Health Administration, Public Health, or a related discipline
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- Previous experience in an Office Manager role.
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- Experience within a dental, medical, allied health, healthcare, aged care, disability, or community services environment will be highly regarded.
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- Excellent organisational and time-management skills with the ability to prioritise
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- Strong communication and interpersonal skills.
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- High level of attention to detail and accuracy in record keeping and reporting.
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- Proficiency in Microsoft Office Suite and business administration systems.
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- Ability to work independently and contribute positively to a collaborative team
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- Competency in Orthotrac, GIMP/Photoshop, 3D printing (SprintRay) is highly desirable and advantageous
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- Willingness and ability to travel between practice locations as required, including possible overnight stays in a regional location.
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- Hours are Monday -Friday 8.30am -5.30 pm including some Saturday's.
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What We Offer

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- Competitive salary package.
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- Supportive and professional work environment.
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- Opportunities for professional development and career growth.
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- The opportunity to contribute to a growing dental practice focused on delivering exceptional patient care and service excellence
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Smile Focus is an equal opportunity employer and welcomes applications from

📌 Office Manager (Mona Vale)
🏢 Smile Focus
📍 Mona Vale