Senior Customer Experience Officer (PART-TIME)

An exciting opportunity has become available for an experienced and customer-focused professional to join a busy Customer Experience team based in Rhodes, Sydney, NSW.

This role is within the public sector and is located in Rhodes.

Description

- Provide exceptional customer service across various communication channels, including phone, email and in-person interactions.
- Address and resolve customer enquiries promptly and professionally.
- Maintain accurate records of customer interactions and transactions in the system.
- Collaborate with internal departments to ensure seamless service delivery.
- Identify and escalat[e] issues or complaints to the appropriate team or manager.
- Assist in improving processes and systems to enhance customer experience.
- Support the team in achieving service level agreements and performance targets.
- Provide training or guidance to junior team members as needed.

Profile

A successful Senior Customer Experience Officer should have:





- Strong customer service skills with a focus on delivering positive outcomes.
- Experience in handling customer enquiries in a professional setting.
- Proficiency in using customer relationship management (CRM) systems.
- Excellent verbal and written communication skills.
- Ability to work effectively as part of a team and independently.
- Attention to detail and robust organisational skills.
- Problem-solving abilities to address and resolve customer concerns.
- Current class "C" driver's license
- Working with Children Check or willingness to obtain one
- Current First Aid & CPR training
- Fluency in Mandarin or Korean
- Experience working within local government or a similarly regulated environment.
- Exposure to finance administration.

Job Offer

- Temporary position providing valuable experience in the public sector.

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📌 Senior Customer Experience Officer (PART-TIME) (New South Wales)
🏢 Michael Page
📍 New South Wales