Job Description

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Are you passionate about delivering exceptional customer experiences and ready to take your career to the next level with one of the world's most prestigious automotive brands?

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Mercedes-Benz is looking for a motivated and customer-focused Service Advisor to join our high-performing Service team based at our Mosman site.

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This is an exciting chance for an experienced automotive professional who thrives in a fast-paced environment, enjoys building lasting customer relationships and takes pride in delivering a premium service experience.

About the Role n

As a Service Advisor, you'll be the key link between our customers and workshop team, ensuring every vehicle receives the attention, communication and service it deserves.

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You’ll be responsible for:

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- Delivering a premium and personalised customer experience
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- Managing customers throughout the vehicle servicing and repair journey
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- Conducting vehicle check-ins and accurately documenting customer requirements
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- Liaising closely with Technicians and the Workshop team
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- Preparing accurate repair orders, estimates and invoices
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- Keeping customers informed of vehicle progress, costs and completion times
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- Identifying additional service and repair opportunities
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- Following up customers and maintaining strong relationships
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- Ensuring all work is completed to Mercedes-Benz standards
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- Achieving relevant customer satisfaction, sales and performance KPIs
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About You n

We're looking for a confident, polished and customer-focused automotive professional who understands the importance of delivering an exceptional experience.

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You’ll bring:

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- Previous experience as a Service Advisor within an automotive dealership
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- Strong automotive technical knowledge and understanding of vehicle servicing
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- Exceptional communication and customer relationship skills
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- Professional presentation and a genuine customer-first approach
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- Strong administration, organisation and attention to detail
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- Ability to manage multiple customers and competing priorities
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- Confident negotiation and upselling skills
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- Ability to work collaboratively within a high-performing team
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- Current Australian Driver Licence
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Prestige or luxury automotive experience is highly desirable; however, we're also interested in candidates with strong automotive service experience and the right attitude.

Why Join Mercedes-Benz? n

This is more than just a Service Advisor position — it's an opportunity to represent a globally recognised luxury brand and build your career within a leading automotive group.

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What’s in it for you?

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- Generous remuneration package with a solid commission structure
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- Opportunity to maximise your earnings and be rewarded for performance
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- Exclusive retail and lifestyle discounts across a range of leading brands
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- Employee vehicle and parts discounts
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- Represent the iconic Mercedes-Benz brand
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- Access to Mercedes-Benz training and development
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- Employee Assistance Program (EAP)
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- Long-term career opportunities within one of Australia’s leading dealer groups
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About Us n

At Mercedes-Benz, you’ll have the opportunity to represent one of the world’s most iconic luxury automotive brands, renowned for innovation, performance, quality and an uncompromising commitment to excellence.

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As part of Peter Warren Automotive, one of Australia’s largest multi-franchise automotive dealer groups, you’ll join a growing organisation with more than 2,000 dedicated employees across Southwest Sydney, Sydney’s North Shore, Regional and Northern NSW, Southeast Queensland and Victoria.

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Representing some of the world’s finest automotive brands, Peter Warren Automotive offers a complete range of services across the vehicle ownership journey, backed by extensive industry knowledge, outstanding sales and customer service, and leading automotive expertise.

Ready to Elevate Your Career? n

If you're an experienced automotive Service Advisor who is passionate about people, premium vehicles and exceptional service, we'd love to hear from you.

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📌 Service Advisor (New South Wales)
🏢 Peter Warren Automotive Holdings
📍 New South Wales