As the On-site Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our resort's front desk and guest services. You will be responsible for maintaining high service standards, fostering a positive work environment, and implementing strategic initiatives to enhance the overall guest experience.
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Key responsibilities
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Oversee day-to-day operations of the front office, including check-in/check-out procedures, reservations, and guest services.
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Train, mentor, and supervise front desk staff to ensure exceptional customer service and adherence to resort policies.
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Manage room inventory and reservations to optimize occupancy and revenue.
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Collaborate with other departments to coordinate guest services and resolve issues promptly.
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Implement and enforce standard operating procedures to maintain a high level of efficiency and guest satisfaction.
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Monitor and analyze guest feedback to identify areas for improvement and implement corrective actions.
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Handle guest inquiries, concerns, and special requests in a professional and timely manner.
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About you
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Proven experience as an On-Site Manager or similar role in the hospitality industry.
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Strong leadership and interpersonal skills with the ability to motivate and develop a high-performing team.
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Excellent organizational and multitasking abilities.
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In-depth knowledge of hotel management software and reservation systems.
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Exceptional customer service and problem-solving skills.
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Excellent communication skills, both written and verbal.
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About us
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We are Broadbeach Resort, a luxurious destination nestled in the heart of the vibrant Gold Coast. We pride ourselves on delivering exceptional guest experiences, combining contemporary elegance with unparalleled service.
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📌 Resort Manager (City of Gold Coast)
🏢 Qube Resort
📍 City of Gold Coast
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