Job Type: Permanent position | Full time position

Job Description

Location: Darra, QLD, 4076 Full time: Immediate start Job Title: Retail Manager Salary range: $79,500 - $85,000 Job Closure date: 30 days ABOUT THE ROLE Our client is an acclaimed artisan bakery built on craftsmanship, community, and conscious hospitality. With a loyal following and reputation for exceptional product and genuine connection, they are seeking a hands‑on Retail Manager to lead one of their high‑profile market venues.

KEY RESPONSIBILITIES Operations & Financial Control

- Manage venue operations including rostering, purchasing, and cost of goods, ensuring budget and sustainability targets are met.
- Flex labour hours dynamically in response to real-time business and weather conditions.
- Oversee stock control, invoice accuracy, and wastage reduction through proactive management.
- Conduct quality checks and resolve defects before product reaches customers.
- Identify operational improvements and collaborate with production and quality assurance teams.

Team Leadership & Development

- Lead, coach, and inspire a team of up to 20+, fostering warmth, accountability, and shared purpose.
- Manage the full performance cycle—onboarding, feedback, training, and career progression.
- Handle performance matters confidently and compassionately, in line with Fair

Work standards.

- Participate in recruitment, ensuring new hires align with the brand’s values and service ethos.
- Champion change and ensure the team is equipped and motivated to adapt.

Customer Experience & Brand Leadership

- Embody genuine, unhurried hospitality; ensure every guest interaction reflects warmth and appreciation.




- Resolve customer complaints with discretion and follow‑through.
- Brief the team daily on service standards, product knowledge, and experience expectations.
- Act as the ‘voice’ of the brand within the venue, ensuring consistency in tone, behaviour, and presentation.

Safety, Hygiene & Food Quality

- Maintain a zero‑harm environment by enforcing safe work practices and conducting hazard reviews.
- Ensure full compliance with HACCP, GMP, and personal hygiene standards across all food handling and dispatch.
- Conduct routine product protection checks and support the broader Quality Agenda.

Administration & Compliance

- Maintain accurate filing and communication systems for senior leadership, HR, and product teams.
- Track colleagues leave balances to ensure coverage without compromising service or budget.
- Follow up on non‑compliance issues promptly and elevate where required.

WHAT WE’RE LOOKING FOR

- Proven min 1 year experience in retail, hospitality, or venue management.
- Strong financial acumen—rostering, COGS, and budget control.
- Demonstrated ability to lead and develop diverse teams in high‑volume environments.
- Excellent communication skills; comfortable giving feedback, managing conflict, and facilitating change.
- Flexibility to work early mornings, weekends, and public holidays across multiple market locations.
- Physically capable standing for long periods, lifting up to 15kg, working in varying weather conditions.

WHY JOIN?

- Respected, independent Australian brand known for quality and heart.
- Genuine career development and mentorship opportunities.
- Work with exceptional product in a setting that values tradition and innovation.
- Competitive salary + benefits.

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📌 Retail Manager (Queensland)
🏢 Mygration
📍 Queensland