Service Advisor / Automotive Technical Advisor

Working alongside the Office Manager and workshop team, this is a hands-on support role for someone with a solid mechanical background who enjoys working with customers, helping technicians and making sure jobs move smoothly. You will become an important link between the office and workshop team.

Key responsibilities

- Assisting with quoting and estimating larger and more complex mechanical jobs
- Using mechanical knowledge to identify additional repairs and maintenance requirements
- Explaining mechanical issues and recommended repairs to customers in a clear and professional manner
- Supporting technicians with technical advice and assistance when required
- Helping technicians diagnose and work through more difficult jobs
- Reviewing technician findings and helping determine the best repair approach
- Assisting with job allocation and workshop workflow
- Checking jobs are progressing efficiently and helping keep technicians productive




- Assisting with parts identification and communicating parts requirements to the office manager
- Providing guidance and support to apprentices

About you

- Has a strong mechanical background and industry experience
- Has excellent knowledge of vehicle systems, repairs and servicing
- Can confidently assess and quote larger mechanical repairs
- Can read and understand technician findings and translate them into clear customer recommendations
- Has excellent communication and customer service skills
- Is confident speaking with customers and explaining technical information
- Can provide practical support and guidance to technicians
- Has strong attention to detail and organisational skills
- Can prioritise jobs and help keep a busy workshop running efficiently
- Is comfortable using workshop/job management software and computers

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📌 Service Advisor / Automotive Technical Advisor (Sunshine)
🏢 Marcoola Tyre & Mechanical
📍 Sunshine