Job Description

Learn to Live Disability Services - Townsville QLD

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Manager – Disability Services

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Full-Time | 6-Month Fixed-Term Contract | Townsville, QLD
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About the Role

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Learn to Live Disability Services is seeking an experienced, confident and highly organised Manager to join our team on an initial 6-month full-time fixed-term contract, with the opportunity to extend beyond the initial contract period.

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This is a key leadership position within the business and would suit someone who is ready to step into an established organisation, take ownership of day-to-day operations and provide strong, consistent leadership across our services.

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Working closely with the Director, you will oversee staff, service delivery, participant supports, compliance and operational systems while supporting our leadership and administration teams.

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We are looking for someone who doesn't simply identify problems - we want a Manager who can make decisions, implement solutions, hold people accountable and continuously improve the way we operate.

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For the right person, there is potential for the position to continue beyond the initial six-month contract.

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Key Responsibilities

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- Overseeing the day-to-day operations of the organisation
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- Leading and supporting Team Leaders, Client Service Officers, administration and support staff
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- Ensuring high-quality, person-centred services are delivered to participants
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- Monitoring staff performance, conduct and workplace expectations
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- Managing performance concerns and supporting disciplinary processes where required
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- Supporting recruitment, onboarding, induction and ongoing staff development
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- Ensuring appropriate staffing and operational coverage across services
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- Overseeing participant service delivery and responding to participant or family concerns
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- Monitoring incidents, complaints, risks and corrective actions
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- Ensuring participant documentation and organisational records remain current and compliant
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- Supporting NDIS Practice Standards, registration requirements and audit readiness
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- Monitoring restrictive practice, behaviour support and other higher-risk supports where applicable
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- Identifying operational risks and implementing practical solutions
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- Reviewing systems and processes and recommending improvements
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- Supporting staff training and competency requirements
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- Conducting regular leadership and operational meetings
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- Working collaboratively with participants, families, support coordinators, allied health professionals and other stakeholders
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- Supporting the Director with strategic and operational priorities
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- Providing clear reporting on staffing, participants, incidents, compliance and operational performance
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About You

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We are looking for someone who is:

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- A strong and confident leader
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- Highly organised and able to manage competing priorities
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- Comfortable having difficult conversations and addressing performance concerns
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- Able to make decisions independently and take accountability for outcomes
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- Proactive rather than reactive
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- Approachable and supportive while maintaining professional boundaries
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- Experienced in managing teams within a fast-paced environment
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- Confident working within policies, procedures and regulatory requirements
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- Able to quickly understand an established organisation and its systems
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- Able to identify gaps and implement practical improvements
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- An excellent communicator with strong written documentation skills
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- Passionate about delivering high-quality disability supports
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Essential Requirements

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- Previous management or senior leadership experience within disability, community services, health or a related sector
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- Robust knowledge of the NDIS and person-centred service delivery
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- Understanding of NDIS Practice Standards and provider compliance requirements
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- Experience managing staff performance and workplace issues
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- Strong organisational and time-management skills
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- Excellent written and verbal communication skills
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- Current NDIS Worker Screening clearance
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- Current Working with Children/Blue Card where required
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- Current First Aid and CPR
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- Current Australian driver's licence
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Relevant qualifications in Disability, Community Services, Human Services, Management or a related field will be highly regarded.

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What We Offer

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At Learn to Live, you'll have the opportunity to take on a genuine leadership role where you can influence how services are delivered and how the organisation continues to develop.

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We offer:

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- A full-time 6-month fixed-term contract
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- Opportunity to extend for the right person
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- A genuine leadership position with responsibility and autonomy
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- A supportive and established team
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- Variety across operational, staff and participant management
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- The opportunity to implement ideas and improve systems
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- A workplace focused on quality, accountability and participant outcomes
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- Ongoing professional development and leadership opportunities
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The Person We're Looking For

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Most importantly, we're looking for someone who can take ownership of the role from the outset.

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You will be trusted to manage the day-to-day operation of the organisation, support your team, address issues when they arise and keep things moving.

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The initial appointment will be for six months, providing an opportunity for both Learn to Live and the successful applicant to build a strong working relationship. There is potential for the position to be extended beyond the initial contract period for the right candidate.

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If you're an experienced disability services leader who enjoys building strong teams, improving systems and creating high-quality services for participants, we would love to hear from you.

📌 Operations Manager (Townsville)
🏢 Learn To Live Disability Services
📍 Townsville