We are a busy specialist practice located within the St John of God Specialist Centre in Berwick. As our practice continues to grow, we are looking for an enthusiastic person with a strong customer focus to join our team. This position will be the first point of contact for our practice and therefore requires strong customer service skills.
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Qualifications & experience
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- Exceptional customer service, data entry and communication skills
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- Ability to prioritise tasks and workload
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- Ability to work as a team member and contribute to a productive team
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- Confident computer skills and ability to learn recent software quickly
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- Experience within a healthcare environment
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- knowledge of Xestro is highly regarded but not essential
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Tasks & responsibilities
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- Managing incoming calls and patient enquiries
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- Liaise and assist patients in a warm, compassionate and professional manner
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- Receive and convey messages in writing, verbally and electronically
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- Booking and coordinating appointments
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- Managing correspondence, referrals and medical documentation
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- Process payments and Medicare transmissions
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- Liaise with GPs, other health professionals and their staff
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- Maintaining confidentiality and patient privacy
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About the Role
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As part of our reception team, you will play a key role in delivering exceptional patient care and supporting the smooth daily operation of the practice.
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What We Offer
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- Part-time position – 3 to 4 days per week
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- Days: Monday to Friday on a 4 week rotating schedule
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- Convenient location with parking included
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📌 Medical Receptionist (Victoria)
🏢 Casey Surgical Group
📍 Victoria
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