OVERVIEW Bond University is seeking a Future Student Advisor to support prospective domestic and international students with enquiries about study options and the application process. Based on the Gold Coast in Australia, this full time fixed-term role focuses on student recruitment, relationship management, and delivering a premium student experience across walk-in, telephone, and digital channels. The position reports to the Team Lead and contributes to increasing student conversion outcomes through consultative engagement and high-quality customer service.
Key responsibilities
- Engage with prospective domestic and international students and their families regarding study options at Bond University
- Respond to enquiries across walk-in, telephone, and digital channels
- Serve as the first point of contact for prospective students
- Resolve a variety of student questions and enquiries
- Use a consultative sales approach to troubleshoot recruitment and sales enquiries
- Provide guidance on study options and program application assistance
- Support relationship management activities with prospective students
- Assist in driving student recruitment for the University
- Deliver premium experiences to improve student conversion percentages
- Maintain accuracy and attention to detail while managing enquiries and workloads
Requirements
- Demonstrated ability to work under pressure in a fast-paced environment
- Strong attention to detail and sound judgement
- Ability to use initiative effectively
- Excellent time management and organisational skills
- Ability to prioritise workloads and meet deadlines
- Experience working with international and domestic students
- Highly developed customer service skills
- Ability to take an innovative approach and achieve targets
- Outstanding business and analysis skills
- High level of accuracy and attention to detail
- Exceptional and confident communication skills
- Ability to accurately articulate the value of the Bond University brand
- Motivated team player focused on achieving positive student outcomes
- Bachelor’s degree in a relevant discipline or equivalent experience is ideal
- Higher education product knowledge is desirable WHY THIS ROLE MATTERS Future Student Advisors play an key role in helping students make informed decisions about higher education pathways and university applications. As the first point of contact, they influence the overall student experience and contribute to recruitment outcomes through responsive communication and relationship building. This role also supports institutional growth by helping prospective students navigate study options with confidence.
Bonus: Application advice
- Tailor your resume and cover letter to demonstrate experience supporting students in education, recruitment, customer service, or advisory environments
- Address the selection criteria clearly, using examples that show communication, organisation, and relationship management skills
- Highlight any experience working with international students, student recruitment activities, or higher education admissions processes
- Provide examples of how you have managed competing priorities, achieved targets, or worked successfully in fast-paced environments
- Emphasise customer service achievements and your ability to communicate complex information clearly and confidently
- Review the position description carefully before applying to ensure your application aligns with the stated responsibilities and requirements
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📌 Future Student Advisor (City of Gold Coast)
🏢 Uniglobaltechnologies
📍 City of Gold Coast
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