Brasshards Group has been a trusted name in the industry since 1967, supplying high-quality plumbing, hardware and bathroom products to merchants across Australia and the South Pacific.
We are looking for a proactive and customer-focused Sales & Administration Assistant to join our team in Virginia. This is a full-time position suited to someone who enjoys working with customers, is highly organised, and thrives in a fast-paced environment.
Key Responsibilities
- Processing customer orders accurately and efficiently
- Handling inbound customer enquiries via phone and email
- Providing product information, pricing and availability to customers
- Managing and following up on multiple customer enquiries and transactions
- Coordinating with warehouse staff to ensure timely order dispatch
- Tracking shipments and liaising with transport companies
- Assisting with general sales and administrative tasks
- Collect incoming and drop off outgoing mail, general errands and office shopping,
including collecting catering for monthly staff lunches and birthday celebrations
- Supporting the wider team as required
What We’re Looking For
- A genuine passion for providing outstanding customer service
- Strong written and verbal communication skills
- A confident and professional phone manner
- Excellent attention to detail and strong organisational skills
- The ability to manage multiple tasks and prioritise effectively
- Good computer skills and the ability to quickly learn recent software and systems
- A proactive, self-motivated approach to work
- A current driver's licence and the ability to undertake local errands
- A positive, can-do attitude and willingness to be part of a team
At Brasshards, we are committed to creating a supportive and rewarding workplace. Training will be provided on our products and systems, ensuring you have the knowledge and support you need to succeed in the role.