Job Description

Harley & Sons Roofing is an experienced, trusted name in Melbourne's residential roofing industry. We specialise in re-roofing, guttering, and tiled roofing for existing homes — and we take real pride in the quality of our work and the experience we give every customer.

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But we're on a mission to do something bigger: to change the way people see tradies. That means showing up professionally, communicating clearly, and always putting the customer first.

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Our team is supportive, welcoming, and genuinely fun to work with. We back each other, grow together, and make time to celebrate as a team — from company outings to shared wins. One team, one dream.

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About us

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Harley & Sons Roofing is an experienced, trusted name in Melbourne's residential roofing industry. We specialise in re-roofing, guttering, and tiled roofing for existing homes — and we take real pride in the quality of our work and the experience we give every customer.

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But we're on a mission to do something bigger: to change the way people see tradies. That means showing up professionally, communicating clearly, and always putting the customer first.

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Our team is supportive, welcoming, and genuinely fun to work with. We back each other, grow together, and make time to celebrate as a team — from company outings to shared wins. One team, one dream.

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The role

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This is a pivotal front-of-house position — you're the first voice homeowners hear when they reach out to us, and you play a direct role in keeping our on-the-road sales team organised and performing at their best.

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If you're someone who loves a busy day, takes pride in doing things properly, and wants to be part of a company that actually cares — this is your kind of role.

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What you'll be doing

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- Answering and qualifying inbound sales enquiries from residential homeowners
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- Managing leads and customer records in our CRM and job management systems
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- Booking and scheduling appointments for our field team
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- Managing and optimising daily diaries and run sheets for the sales team
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- Building genuine rapport with customers and delivering an experience that reflects our values
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What we're looking for

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- A confident, warm communicator — someone who makes people feel looked after from the first call
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- Experience in a customer service, scheduling, admin, or sales support role
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- Comfortable using CRM and job management software (trades/construction experience a bonus)
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- Highly organised, detail-oriented, and able to juggle a busy workload without dropping the ball
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- Someone who genuinely buys into team culture — always improving, always showing up for the people around you
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Hours

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- 8:30am – 5:00pm, Monday – Friday, Full time, 40 hrs/week
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- This is a fully office-based role.
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📌 Customer Service Representative (Victoria)
🏢 Harley and Sons
📍 Victoria