A growing B2B SaaS business is looking for a Senior Account Manager to take ownership of a portfolio of strategic and enterprise customers across Australia and New Zealand.
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You'll be joining an established SaaS team and managing strategic accounts, with a clear focus on customer retention, revenue growth and expanding existing relationships.
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What you'll be doing
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- Own a portfolio of strategic and enterprise accounts across Australia and New Zealand
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- Build strong relationships with senior stakeholders and C-level decision makers
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- Own renewals and drive strong customer retention
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- Identify and close upsell and cross-sell opportunities
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- Develop strategic account plans to maximise customer value and revenue growth
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- Understand customer objectives and identify opportunities to introduce additional solutions
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- Act as a senior point of contact for customers and a go-to person for the wider Account Management team
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- Work closely with Sales, Customer Success, Product and other internal teams
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- Travel across Australia and New Zealand to meet clients
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What they're looking for
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- Proven experience managing strategic or enterprise accounts within a B2B SaaS/software business
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- A solid track record across renewals, upselling and cross-selling
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- Experience managing a sizeable portfolio of complex customers
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- Confidence building relationships with senior and C-level stakeholders
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- Strong commercial and account growth skills
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- Experience within a medium-sized SaaS or software business rather than a large corporate environment
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- Someone who can operate strategically while still being hands-on commercially
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📌 Senior Account Manager (Queensland)
🏢 Maxwell Bond
📍 Queensland
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