Job Description

Sealed Air Australia is looking for a Quality Improvement Manager!

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Based out of Fawkner site, you will develop and execute site quality strategy, ensuring compliance with quality management systems, driving continuous improvement, reducing process variation, and delivering customer-focused quality outcomes across all products distributed thorugh the Fawkner site.

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The role has responsibility for all quality management activities associated with products distributed through the Fawkner site, including locally manufactured, externally manufactured, and intercompany-sourced products. You'll also lead site quality assurance, quality control, customer complaint management, quality systems compliance, continuous improvement programs and regulatory compliance activities.

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Role Purpose

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Sealed Air Australia is looking for a Quality Improvement Manager!

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Based out of Fawkner site, you will develop and execute site quality strategy, ensuring compliance with quality management systems, driving continuous improvement, reducing process variation, and delivering customer-focused quality outcomes across all products distributed thorugh the Fawkner site.

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The role has responsibility for all quality management activities associated with products distributed through the Fawkner site, including locally manufactured, externally manufactured, and intercompany-sourced products. You'll also lead site quality assurance, quality control, customer complaint management, quality systems compliance, continuous improvement programs and regulatory compliance activities.

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What You'll Do

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Leadership & Culture

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- Lead and develop the Quality team to achieve safety, quality, service and cost objectives.
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- Foster a continuous improvement culture through coaching, mentoring and capability development.
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- Act as a member of the Site Leadership Team contributing to overall plant performance.
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Quality Systems & Compliance

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- Maintain and continuously improve the site's Quality Management System in accordance with ISO standards, regulatory requirements and corporate policies.
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- Lead internal and external audits and ensure effective closure of findings.
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- Ensure compliance with customer, regulatory and company quality requirements.
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Continuous Improvement

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- Lead Root Cause Analysis and Corrective and Preventive Action (CAPA) processes.
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- Apply Lean, Six Sigma and statistical process control methodologies to drive sustainable improvements.
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- Establish and execute the site quality improvement roadmap.
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Customer Quality

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- Lead customer complaint investigations and ensure timely resolution.
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- Drive initiatives to improve customer satisfaction and reduce customer quality incidents.
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- Act as escalation point for major quality events impacting customer.
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Operational Quality

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- Partner with Production, Engineering, Supply Chain and R&D; to improve process capability and product quality.
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- Monitor and analyse quality performance data and implement corrective actions where required.
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- Support new product introductions and process changes to ensure quality risks are effectively managed.
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How Success Looks Like in This Role (Key Performance Indicators)

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- Complaint response timeliness and resolution quality
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- Spoilage, scrap,



and blocked stock reduction
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- Timely and successful Recent Product Introduction performance
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- Customer claims resolution efficiency
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Competencies

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- Leadership Competenciesn n
- Strategic Thinking
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- Driving Results
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- Developing Others
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- Change Leadership
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- Functional Competenciesn

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- Continuous Improvement
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- Quality Systems Management
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- Root Cause Analysis
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- Data-Driven Decision Making
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- Risk Management
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- Behavioural Competenciesn

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- Customer Focus
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- Collaboration
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- Communication
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- Accountability
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- Problem Solving
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Qualifications & Person Profile We're Looking for

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- Bachelor's degree in Engineering, Chemistry, Manufacturing, Science or related discipline.
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- 7+ years' experience in Quality Management within manufacturing environments.
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- Experience leading Quality Management Systems and audit programs.
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- Demonstrated leadership of cross-functional improvement projects.
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- Strong knowledge of:
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- ISO 9001
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- Lean Manufacturing
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- Six Sigma methodologies
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- Root Cause Analysis tools
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- Statistical Process Control
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- Six Sigma Green Belt required; Black Belt desirable.
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- Experience managing customer complaints and corrective action processes.
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- Proven people leadership experience.
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Why Work at Sealed Air?

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- We have a very diverse and inclusive culture.
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- We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
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- You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.
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*Applicants must have permanent work rights for Australia. A detailed job description is available.

📌 Quality Improvement Manager (Victoria)
🏢 Sealed Air
📍 Victoria