Job Description

Join Our Growing Team at Advance Therapy

n

AtAdvance Therapy, we are passionate about improving the health and well-being of children, adolescents and adults. Our allied health clinic in Pascoe Vale South and Sunshine site, are looking for a energetic, highly skilledClinic Receptionist / Administratorto be the first point of contact for our clients and families.

n

Our clinics provide Speech Pathology, Occupational Therapy and Physiotherapy services in a warm and supportive workplace. As the face of Advance Therapy, you will play a vital role in ensuring every client feels valued, respected, and supported from the moment they connect with us.

n

The Role

n

We are seeking a professional who is:

n

Experiencedin healthcare or medical administration, ideally with knowledge of NDIS, Medicare, My Aged Care and Private Health Insurance.

n

Competent and fast-paced, able to manage competing priorities while maintaining accuracy and attention to detail.

n

Quick to learnand adaptable, with the ability to master new systems and processes efficiently.

n

Exceptional in customer service, with outstanding phone manner, polished email etiquette, and the ability to engage warmly with people from diverse backgrounds.

n

This is afull-time role (38 hours per week)within our clinic hours of 8am–6pm Monday to Friday. Start and finish times can be tailored in consultation with the successful candidate.

n

Key Responsibilities

n

Deliver first-class customer service across face-to-face, phone, and email interactions.

n

Manage appointments, payments and records accurately across multiple systems.

n

Coordinate clinician schedules and ensure smooth daily operations.

n

Uphold professional communication standards, confidentiality, and discretion.

n





Support the clinical team with a range of administrative duties, including client intake, diary management and external communications.

n

Contribute to the clinic's growth by assisting in areas aligned with your strengths (e.g. marketing, IT, HR, recruitment, social media).

n

Maintain a clean and organised reception space to create a welcoming client experience.

n

About You

n

To succeed in this role, you will demonstrate:

n

Education completed: VCE (or equivalent) or higher

n

Prior experience in administration within healthcare or related sectors.

n

Exceptional communication skills, both written and verbal, with confidence in handling sensitive or complex enquiries.

n

Strong computer literacy, including MS Office Suite and patient management systems.

n

Ability to work calmly and professionally in a busy environment.

n

A proactive, motivated, and solutions-focused approach to challenges.

n

A passion for supporting clients and making a genuine difference in the community.

n

Willing to acquire a Victorian Working with Children's check, NDIS Screener Workers Check and undergo a National Police Check (required for the role)

n

What We Offer

n

Modern, purpose-built clinics with high-standard facilities and technology.

n

Ongoing pay progression for high-performing staff.

n

Genuine career pathways and the opportunity to grow into management or leadership roles.

n

Internal and external professional development and training.

n

A supportive, collaborative team culture where your contribution is valued.

n

Stability and security within a respected allied health organisation.

n

For more information, please contact us on03 9123 0***or email**@advancetherapy.com.au.
n Visit us at: www.advancetherapy.com.au

📌 Clinic Receptionist / Administrator (Victoria)
🏢 Advance Therapy
📍 Victoria