Job Description

Make Safe Coordinator - Insurance Builder

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Make Safe Coordinator
n Location: Sydney
n Full Time | Permanent | Monday-Friday | Office Based

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An established and growing insurance building business is seeking a Make Safe Coordinator to join its Sydney team.

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This is a critical role within the business, responsible for coordinating emergency response works following insured events such as storms, water damage, fire, impact damage and other property-related incidents.

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Working alongside customers, trades, supervisors, estimators and insurers, you'll be responsible for ensuring properties are made safe quickly, efficiently and in line with insurer service level requirements.

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This role would suit someone coming from insurance claims, trade coordination, restoration, facilities management, construction administration, scheduling, customer service or a trades background looking to move off the tools.
n About the Role When a customer experiences property damage, you'll often be one of the first people they speak with.

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Whether it's a burst pipe, storm damage, fallen tree, vehicle impact or fire event, you'll coordinate the immediate response required to secure the property and minimise further damage.

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You'll be working in a fast-paced environment where priorities can change quickly, requiring strong judgement, excellent communication skills and the ability to remain calm under pressure.

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Key Responsibilities

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- Receive and action recent make-safe and emergency response instructions
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- Assess claim information and determine urgency and required response
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- Contact customers to understand the extent of property damage and arrange access
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- Coordinate trades and contractors to attend urgent make-safe works
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- Roof tarping and temporary weatherproofing
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- Water extraction and drying services
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- Electrical isolation works
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- Emergency fencing and property security
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- Board-ups and temporary structural protection
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- Monitor contractor attendance and ensure insurer timeframes are met
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- Liaise with customers, insurers, assessors, brokers and internal teams
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- Provide regular updates and manage stakeholder expectations
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- Review photos, reports, invoices and completion documentation
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- Escalate safety concerns, vulnerable customer situations and complex claims
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- Maintain accurate claim notes and records across multiple systems
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- Support the handover of claims from emergency works through to permanent repairs
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- Assist during major weather and catastrophe events when claim volumes increase
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What We're Looking For

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- Previous experience in insurance claims, trade coordination, scheduling, customer service, administration or construction
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- Strong ability to manage multiple urgent matters simultaneously
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- Excellent phone manner and communication skills
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- High attention to detail and strong organisational skills
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- Ability to work across multiple systems and screens
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- Calm, resilient and solutions-focused approach
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- Confidence dealing with difficult situations and managing escalations
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- Strong sense of urgency and ability to prioritise effectively
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- Experience within insurance building, restoration, property repairs or emergency response environments will be highly regarded
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- Knowledge of construction terminology and trades would be advantageous
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Personal Attributes We're looking for people with the right attitude just as much as the right experience.

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You'll be someone who:

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- Enjoys helping people during challenging situations
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- Has empathy but can remain objective and professional
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- Thrives in a busy environment
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- Takes ownership and follows things through to completion
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- Communicates clearly and confidently
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- Works well as part of a collaborative team
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- Can make sound decisions under pressure
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Why Join?

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- $75,000 + Super
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- Secure, full-time permanent position
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- Growing business with strong future pipeline
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- Positive and supportive team culture
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- Genuine career progression opportunities
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- Exposure to insurance building, restoration and emergency response projects
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- Work closely with experienced industry professionals
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- Parking provided
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- Convenient location close to Sydney CBD
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- Be part of a business investing heavily in systems, people and future growth
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📌 Make Safe Coordinator - Insurance Builder (New South Wales)
🏢 S&you
📍 New South Wales