Superloop in Melbourne is looking for a Customer Resolution Specialist to manage and resolve customer complaints across channels, including FDV and vulnerable customers, with a focus on reducing repeat contacts and building trust. You will handle high-risk situations with discretion and empathy, liaising with internal teams to drive timely outcomes, and documenting cases to ensure end-to-end closure.
The role emphasizes proactive problem-solving, root-cause analysis, and transparent communication with