Torrens University Australia is seeking a Student Complaints Officer to support the Student Complaints Manager in resolving a large volume of student complaints and appeals, including matters on academic integrity and generative AI.
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You will investigate, assess evidence, draft outcomes in plain English, and work with academic and skilled teams to continually improve complaint-handling processes. The role is based at our Surry Hills campus with hybrid flexibility.
📌 Student Complaints & Appeals Specialist (New South Wales)
🏢 Strayer University
📍 New South Wales
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