Job Description

Ready for your next opportunity? Bring your excellent time management and organisation skills to Busways'! We're looking for a Workers Compensation Case Management Specialist to manage claims and injury management activities, supporting positive recovery and return-to-work outcomes while ensuring compliance within a self-insurance environment. You have the chance to make a key difference in the community by ensuring safe and reliable transport services every day!

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What You'll Be Doing:

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In this diverse role, you'll:

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- Proactively coordinate and manage all aspects of an injured worker's notification and/or claim including claim management, treatment, rehabilitation and recovery to drive positive outcomes for both the worker and Busways
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- Manage an end-to-end portfolio of workers compensation claims involving both physical and psychological injuries to deliver best practice claims and injury management services within our self-insurance framework in line with legislation, SIRA Standards of Practice and Busways' Injury Management Program
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- Apply and communicate complex legislative requirements and workers compensation processes to meet both legislative and Busways requirements in relation to entitlements and benefits
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- Early injury management planning in collaboration with injured workers and other key stakeholders to support recovery and return to work outcomes
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- Provide expert advice on a range of workers compensation, injury management and recovery at work related issues and strategies to support workers, managers,



operational leaders and other key stakeholders
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- Establish and maintain professional relationships with injured workers, managers, medical practitioners, rehabilitation providers and other key stakeholders (this is a separate bullet point)
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- Enter accurate and timely claims management data to comply with SIRA's data quality requirements
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- Uphold SIRA Customer Service Principles with a focus on early intervention and support to facilitate a "person-centric" claims management process
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- Perform ad-hoc tasks and other duties as directed
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What You'll Bring:

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- Minimum 5 years' experience in workers compensation claims management
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- Experience working within self-insurance (highly regarded)
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- Strong interpersonal and communication skills with the ability to manage complex or sensitive situations with professionalism
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- Experience using Microsoft Office, with an ability to learn and work with workflows and Power Automate.
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- Strong stakeholder engagement, written and verbal communication and relationship-building skills, with a professional approach when working with internal and external stakeholders.
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- A proactive, autonomous and organised approach,



with strong attention to detail, a willingness to learn and the ability to think creatively and outside the box.
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- Must be an Australian Citizen, Permanent Resident or have valid, unrestricted working rights.
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What We Offer You:

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- Fitness Passport – discounted access to multiple fitness facilities
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- Free staff shuttle from the Central Coast and Blacktown
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- Employee Assistance Program for you and your family
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- Career progression opportunities and full training
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- Employee referral bonuses & tax-effective salary packaging options
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Who We Are:

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For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we're committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.

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Please Note:

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The successful applicant will be offered an initial 12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.

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Questions?

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Please reach out to the recruiter assigned to this position! All application will be personally reviewed by one of our Talent Acquisition team members.

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Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.

📌 Workers Compensation Case Management Specialist (New South Wales)
🏢 Busways Group
📍 New South Wales