Job Description

Be part of a business that keeps Central Queensland moving.

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Prochem Group of Companies is a Mackay-based, family-owned operation supporting the mining, industrial and heavy haulage sectors across regional Queensland. From bulk chemical supply to heavy vehicle servicing and fleet support, we deliver practical, system-driven solutions to some of the region's most demanding industries.

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As the Authorised Scania Dealer in Mackay — and a recognised dealer for Palfinger, Maxilift, CustomAir, Icepack and Freightquip — our workshop works on industry-leading equipment backed by strong systems, technical capability and long-term client partnerships. We don't just move parts — we support critical operations across mine sites, haulage fleets and heavy industry.

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Following recent internal structural changes within our Service Centre, we are seeking an experienced Service and Parts Advisor to play a key role in maintaining the accuracy, availability and flow of parts that keep our workshop and customers operating at full capacity.

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If you enjoy working in a rapid-paced environment where your accuracy, product knowledge and decision-making genuinely impact operational performance — this role will challenge and reward you.

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Our core values of safety, integrity, excellence and respect are the foundation of everything we do.

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About Prochem

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Be part of a business that keeps Central Queensland moving.

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Prochem Group of Companies is a Mackay-based, family-owned operation supporting the mining, industrial and heavy haulage sectors across regional Queensland. From bulk chemical supply to heavy vehicle servicing and fleet support, we deliver practical, system-driven solutions to some of the region's most demanding industries.

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As the Authorised Scania Dealer in Mackay — and a recognised dealer for Palfinger, Maxilift, CustomAir, Icepack and Freightquip — our workshop works on industry-leading equipment backed by strong systems, technical capability and long-term client partnerships.



We don't just move parts — we support critical operations across mine sites, haulage fleets and heavy industry.

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Following recent internal structural changes within our Service Centre, we are seeking an experienced Service and Parts Advisor to play a key role in maintaining the accuracy, availability and flow of parts that keep our workshop and customers operating at full capacity.

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If you enjoy working in a fast-paced environment where your accuracy, product knowledge and decision-making genuinely impact operational performance — this role will challenge and reward you.

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Our core values of safety, integrity, excellence and respect are the foundation of everything we do.

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Why Join Prochem

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- Competitive hourly rate aligned with experience
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- Paid overtime
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- Monday to Friday roster – no weekend work
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- Stable, full-time position with a locally established Mackay business
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- Company-provided uniforms
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- Salary sacrifice option
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- Supportive and collaborative team environment
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- Work with an experienced and well-resourced Service Centre
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- Strong focus on safety, systems and doing things properly
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- Long-term career stability within a diversified business supporting mining and heavy haulage industries
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Our Safety Commitment

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Without our team, we don't have a business — which is why the health and safety of every team member is genuinely important to us. We look for people who demonstrate a strong commitment to safe work practices and who understand the importance of working within established systems and procedures.

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About the Role

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This is a key position within our Service & Parts team,



supporting heavy vehicle repairs across the mining and industrial sectors.

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As our Service & Parts Advisor, you will be the central link between customers, technicians and suppliers — ensuring bookings run smoothly, parts are sourced accurately, and jobs are finalised correctly and on time.

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You will work closely with our workshop team to keep operations running efficiently while maintaining high standards of customer service and accuracy.

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In this role, you will:

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- Coordinate service bookings and confirm required parts are available
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- Source and supply Scania and non-Scania parts accurately
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- Prepare quotes, job cards and invoices
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- Liaise with customers via phone, email and front counter
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- Support the workshop team to keep jobs moving and minimise delays
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- Ensure documentation and invoicing meet company and compliance standards
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This role is primarily office-based but operates within a busy heavy vehicle workshop environment. It suits someone who is organised, commercially aware, and confident working alongside technicians in an operational setting.

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About You

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- To succeed in this role, you will bring:n n
- Experience in a service advisor, parts interpreter or workshop coordination role
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- Sound knowledge of heavy vehicle or mechanical parts (highly regarded)
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- Confidence communicating with customers, technicians and suppliers
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- Strong attention to detail, particularly with quoting, job costing and invoicing
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- The ability to prioritise competing jobs in a fast-paced workshop environment
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- Solid computer and system skills (ERP/job management experience advantageous)
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- A professional, reliable work ethic with a calm approach under pressure
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- A team-focused attitude and willingness to support the broader workshop team
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You take pride in accuracy, understand the importance of keeping jobs moving, and are comfortable working in a hands-on heavy vehicle workshop environment.

📌 Service and Parts Advisor (Mackay)
🏢 Prochem Haulage
📍 Mackay