Acts as the primary relationship owner across defined customer segments, ensuring a seamless experience from initial enquiry through to post-installation follow-up, driving repeat customers. Proactively manages customer touchpoints, resolving issues before they escalation and identifying upsell or referral opportunities within existing accounts.

Key responsibilities

Manage the end-to-end sales and fulfilment process for residential/home gym clients — from product selection and space planning through to delivery and installation coordination with PLAE project team

Develop and refine a repeatable turn-key home gym offering, including curated product packages, pricing tiers, and installation partnerships

Build and maintain existing relationships with architects and design consultants,



positioning PLAE as the preferred specification partner for performance and commercial flooring

Manage architect-led project pipelines, supporting specification documentation, product selections, sample kits, and SOR inclusions

Serve as partner account manager for PLAE's high-value partnerships and elite performance facilities, maintaining regular contact and driving retention, engagement, and growth within these accounts

Identify co-marketing, referral, and project pipeline opportunities through partnership relationships

Own the deliverables from a sales and marketing standpoint based on individual agreements

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📌 Inside Sales Adminstrator (City of Gold Coast)
🏢 PLAE International
📍 City of Gold Coast