Team Leader - On Road Home Assessor - Vic

We’re excited to partner with an international insurance leader as they continue to expand their high-performing Infield and Desktop Home Assessing teams across Queensland, Victoria, New South Wales and South Australia. With more than 4,000 employees, our customer is one of Australia’s fastest-growing insurance industry disruptors and a highly awarded, recognised employer of choice. They offer excellent career opportunities, significant professional development, including up to 200 hours of training each year, and a supportive, vibrant workplace culture.

Based in Sunshine, this is an outstanding opportunity for an experienced Home Assessor, Building Supervisor or Assessing professional with leadership experience who is ready to step into a Team Leader role with a business that genuinely invests in its people, systems and future growth.

Leading a team of six On Road Home Assessors, you will spend much of your time in the field, supporting your team and engaging directly with customers. You will play a pivotal role in coaching, mentoring and developing your Assessors as they manage property assessments, validate costs, ensure accurate Scopes of Works and oversee their assigned claims through to completion.

You will provide hands-on leadership, coordinate ongoing training and coaching, and ensure your team delivers a consistent, effective and customer-focused approach to onsite assessments, cost validation and Scope of Works accuracy.

What You’ll Be Doing

- Leading, coaching and mentoring a team of ON Road Home Assessors
- Driving high standards across scoping accuracy, cost validation and claims management
- Managing escalated claims and complex customer matters
- Monitoring team performance, KPIs and operational outcomes
- Supporting process improvement initiatives across the Home Claims function
- Building strong relationships with internal stakeholders, suppliers and repair networks
- Providing ongoing training, feedback and capability development across the team




- Contributing to workforce planning and operational improvements

We’re excited to partner with an international insurance leader as they continue to expand their high-performing Infield and Desktop Home Assessing teams across Queensland, Victoria, New South Wales and South Australia. With more than 4,000 employees, our customer is one of Australia’s fastest-growing insurance industry disruptors and a highly awarded, recognised employer of choice. They offer excellent career opportunities, significant professional development, including up to 200 hours of training each year, and a supportive, vibrant workplace culture.

Based in Sunshine, this is an outstanding opportunity for an experienced Home Assessor, Building Supervisor or Assessing professional with leadership experience who is ready to step into a Team Leader role with a business that genuinely invests in its people, systems and future growth.

Leading a team of six On Road Home Assessors, you will spend much of your time in the field, supporting your team and engaging directly with customers. You will play a pivotal role in coaching, mentoring and developing your Assessors as they manage property assessments, validate costs, ensure accurate Scopes of Works and oversee their assigned claims through to completion.

You’ll provide hands-on leadership, coordinate ongoing training and coaching, and ensure your team delivers a consistent, effective and customer-focused approach to onsite assessments, cost validation and Scope of Works accuracy.

What You’ll Be Doing

- Leading, coaching and mentoring a team of ON Road Home Assessors
- Driving high standards across scoping accuracy, cost validation and claims management




- Managing escalated claims and complex customer mattersMonitoring team performance, KPIs and operational outcomes
- Supporting process improvement initiatives across the Home Claims function
- Building robust relationships with internal stakeholders, suppliers and repair networks
- Providing ongoing training, feedback and capability development across the team
- Contributing to workforce planning and operational improvements

What We’re Looking For

- Previous leadership or supervisory experience within Insurance, Home Assessing, Building, or Trade-related environments
- Strong background in estimating, scoping and assessing residential building repairs
- Ability to mentor, inspire and performance manage a team
- Excellent communication and stakeholder management skills
- Strong organisational and time management capability
- Experience handling escalations, complaints or complex claims matters
- Insurance industry experience highly regarded, but not essential
- Minimum 2 years' experience within Home Assessing or the broader Building industry

Our Client continues to experience significant growth nationally and has built a strong reputation for innovation, customer service and employee development.

You’ll be joining a business that genuinely values its people and offers:

- Career progression and leadership development opportunities
- Excellent Rem +Bonus and reward programs
- Additional paid "ME" leave day
- Paid volunteer leave
- Paid parental leave
- Discounts on insurance products and retail partners
- Health and wellbeing initiatives
- Employee recognition programs and team events
- Access to the employee benefits platform with extensive discounts and offers

Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.

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📌 Team Leader - On Road Home Assessor - Vic (Melbourne)
🏢 Hinchen Recruitment Group
📍 Melbourne