Job Description

Events & Reservations Coordinator

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Create Memories. Deliver Experiences. Be Part of the Adventure.

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Do you love bringing people together, creating unforgettable moments, and making every guest feel special?

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At Gumbuya World, we're looking for an energetic and organized Events & Reservations Coordinator to help deliver memorable experiences across our park. From weddings and corporate functions to senior groups, birthday celebrations, school excursions, special events and major park activations, you'll play a key role in turning great ideas into extraordinary experiences.

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No two days are the same. One day you'll be coordinating a wedding, the next you'll be supporting a major park event, assisting with group bookings, or helping guests plan their perfect day out.

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If you're passionate about people, thrive in a fast-paced environment, and enjoy creating memories that last a lifetime, we'd love to hear from you.

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What You'll Be Doing

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- Coordinate events, functions, group bookings and reservations from enquiry through to delivery.
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- Build strong relationships with guests, clients, suppliers and internal teams.
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- Manage event logistics, staffing requirements and operational planning.
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- Support hospitality operations and event service delivery.
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- Ensure exceptional guest experiences throughout every stage of the journey.
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- Assist with bookings, invoicing, payments, reporting and event administration.
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- Be involved in exciting seasonal events, festivals and major park activations.
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- Work collaboratively across multiple departments to deliver seamless experiences.
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- Help showcase Gumbuya World as one of Victoria's leading tourism and entertainment destinations.
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The Ideal Candidate

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We're looking for someone who is:

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- Friendly, energetic and genuinely enjoys engaging with people.
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- Passionate about creating memorable experiences and special moments for guests.
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- Highly organised with excellent attention to detail.
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- Confident juggling multiple priorities in a quick-paced environment.
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- Adaptable, proactive and happy to jump in wherever needed.
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- A strong communicator who builds positive relationships with ease.
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- Solutions-focused and able to think on their feet.
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- Excited by tourism, entertainment, hospitality and events.
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- Available to work weekends, public holidays, school holiday periods and occasional evenings, when many of our events take place.
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- Adventurous in spirit and enthusiastic about being part of a unique theme park environment.
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Skills & Experience

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- Experience in events, tourism, hospitality, customer service or function coordination.
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- Strong administration, organisation and communication skills.
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- Ability to coordinate bookings, reservations and event logistics.
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- Experience delivering exceptional customer service.
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- Victorian RSA (essential).
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- Working With Children Check, First Aid and CPR, or willingness to obtain.
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- Experience in hospitality, barista, bar service or food and beverage operations is highly regarded.
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- Experience with booking systems and reservations processes is advantageous.
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Why Join Gumbuya World?

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- Work in one of Victoria's most unique tourism, wildlife and entertainment destinations.
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- Be part of a passionate, supportive and fun team culture.
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- Enjoy a diverse role where every day brings something different.
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- Contribute to exciting events, festivals and guest experiences throughout the year.
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- Staff benefits including park access, team discounts and development opportunities.
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- Career growth and progression within a growing business.
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Ready to Create Unforgettable Experiences?

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If you love people, enjoy creating memorable events, and want to be part of an exciting and fast-paced environment where every day is an adventure, we'd love to hear from you.

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Join the team at Gumbuya World and help create memories that last a lifetime.

📌 Events & Reservation Coordinator (Victoria)
🏢 Gumbuya World
📍 Victoria