Job Description

WeareHCLTech,oneofthefastest-growinglargetechcompaniesintheworldandhometo219,000+peopleacross54countries,superchargingprogressthroughindustry-leadingcapabilitiescenteredaroundDigital,EngineeringandCloud.

n

Thedrivingforcebehindthatwork,ourpeople,arediverse,creative,andpassionate,raisingthebarforexcellenceonaregularbasis. We,inturn,workhardtobringoutthebestinthemaswestrivetohelpthemfindtheirsparkandbecomethebestversionofthemselvesthattheycanbe.

n

Areyoureadytobeanimportantpartofthisever-transformationaljourney?

n

Key Responsibilities and Accountabilities

n

Take responsibility for the smooth running of all employees facing desktops, laptops, tablets, smart devices, Printers, VC rooms & applications.

n

Provide support for any IT related issue as direct by management.

n

Proactively monitor and well managed the Assets either in stock or in use

n

Provide weekly reports to management for all issues at assigned sites

n

Take ownership of incidents & service request and professionally manage them through to resolution(Ensure no breach for ticket SLA)

n

Manage Incidents, Servicerequest and Smart Hand tickets through Service Now

n

Provide Eyes and Hands on support for other IT teams, i.e. Networks, Security, Server or Voice team as required

n

Proactively manage assigned sites and suggest improvements and innovation.

n

Undertake other tasks as assigned by management

n

Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)

n

n
- Desktop support 1st and 2nd line support
n
- Microsoft 11/Ubuntu OS/IOS System installation and reimaging
n
- Microsoft Office 365 support
n
- Microsoft Outlook configuration, troubleshooting,



housekeeping and administration
n
- Network Basic Understanding
n
- Mobile user support
n
- Printer troubleshooting and management
n
- Remote access though Citrix and Cisco VPN
n
- Projector and audio-visual maintenance and support
n
- Team player
n
- Excellent communication skills English & Mandarin, written and oral
n
- Ability to deal professionally with users, customers and suppliers
n
- Ability to communicate technical information to nontechnical users
n
- Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.
n
- Proven experience of working in a high-pressured corporate environment
n
- Understanding of ITIL
n

n

Provide helpdesk support to end users

n

n
- Handle telephone calls, e-mail and Chat.
n
- Verify and log every call by following predefined policy and procedure
n
- Diagnosing problems and determining the severity
n
- Referring problems to support groups
n
- Updating the user on the call status, and confirming with the user that problem is fixed
n
- Ad hoc project and administration support
n

n

Required Technical and Professional Expertise

n

n
- Basic English Skill. Good command of oral and written English.
n
- Excellent communication, telephone manner,



technical skill and interpersonal skills
n
- Self initiative, pro-active, hard working, good attitude and team player
n
- Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
n
- On-shift duty is required
n
- Can accept adaptable working hours
n
- Call Centre & customer service experience is a definite advantage
n

n

Representing165nationalitiesacrosstheglobe,weprideourselvesonbeinganequalopportunityemployer,committedtoprovidingequalemploymentopportunitiestoallapplicantsandemployeesregardlessofrace,religion,sex,color,age,nationalorigin,pregnancy,sexualorientation,physicaldisabilityorgeneticinformation,militaryorveteranstatus,AboriginalandTorresStraitIslanderpeopleoranyotherprotectedclassification,inaccordancewithfederal,state,and/orlocallaw.

n

CandidateDataPrivacyNotice|HCLTechnologies

n

Wearecommittedtorespectingyourprivacyandfortheprotectionofyourpersonaldata. Yourpersonaldatawillbecollectedandprocessedinlinewithourcandidateprivacynotice:https://www.hcltech.com/candidate-privacy-notice.Thisprivacynoticewillhelpyoutounderstandwhatpersonaldatawecollectaboutyou,howweusethispersonaldata,andwhatrightsyouhaveregardingyourpersonaldata. ByreplyingtothisemailorsubmittinganypersonaldatatoHCLTech,youacknowledgethatyouhavereadandunderstoodthecandidateprivacynoticeandhaveprovidedyourconsenttotheprocessingofyourdataforrecruitmentpurposesasdescribedintheprivacynotice".

n

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

📌 Field Service Support/Deskside Support (Queensland)
🏢 HCLTech
📍 Queensland