Job Description

Admin and Customer Service Coordinator - Food Manufacturing

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Evia Yoghurt Co. Pty Ltd is an Australian family owned food manufacturing company dedicated to producing high-quality yoghurt products. We pride ourselves on our commitment to excellence, innovation and customer satisfaction. Our team values collaboration, integrity and a passion for delivering exceptional products to our customers. We are a growing organisation that offers a supportive and engaging work environment where every team member contributes to our success.

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About the role

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We are seeking an Admin and Customer Service Coordinator to join our team at our new Pemulwuy, NSW facility. This is a full-time position that plays a vital role in supporting the smooth operation of our manufacturing and customer-facing functions. The coordinator will be responsible for managing administrative tasks, coordinating customer communications and ensuring efficient day-to-day operations across our facility. This role is integral to maintaining strong customer relationships with all the major supermarkets whilst supporting the administrative backbone of our food manufacturing business.

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Key responsibilities

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- Managing customer inquiries and providing responsive, professional customer service support via phone, email and other communication channels
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- Processing customer orders, tracking shipments and resolving order-related issues promptly
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- Maintaining accurate records and databases for customer information, orders and transactions
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- Coordinating with production and logistics teams to ensure timely order fulfilment and delivery
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- Preparing and managing administrative documentation, including invoices, quotations and delivery notes
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- Scheduling appointments, managing calendars and coordinating facility visits or product demonstrations
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- Assisting with general office administration, including filing,



filing systems maintenance and document management
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- Liaising between customers, production staff and management to facilitate communication and resolve operational issues
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- Monitoring inventory records and flagging stock level concerns to relevant departments
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What we're looking for

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- Proven experience in customer service, administrative support or a similar role, preferably within a manufacturing or food production setting
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- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal teams
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- Strong organisational skills and the ability to manage multiple tasks efficiently whilst meeting deadlines
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- Proficiency in Microsoft Office applications, particularly Excel and Word, and experience with customer relationship management (CRM) or order management systems
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- Attention to detail and accuracy when handling records, data entry and documentation
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- Problem-solving ability and a proactive approach to identifying and resolving issues
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- Professional phone manner and a customer-focused mindset
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- Ability to work independently and as part of a collaborative team
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- Reliability and punctuality with the flexibility to support peak periods as required
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- Preferred: Experience in the food manufacturing or FMCG (Fast-Moving Consumer Goods) industry
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What we offer

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At Evia Yoghurt Co. Pty Ltd, we value our team members and provide a supportive work environment. We offer competitive remuneration, a stable full-time position with a reliable team and the opportunity to develop your skills within a growing food manufacturing company. You will receive ongoing training and support to help you excel in your role. We foster a collaborative culture where your contributions are recognised and valued, and we are committed to supporting the wellbeing and professional development of all our employees.

📌 Admin and Customer Service Coordinator - Food Manufacturing (Ingleburn)
🏢 Evia Yoghurt Co.
📍 Ingleburn