Job Description

We are a fast-growing Australian home fragrance brand specialising in soy candles, reed diffusers, and lifestyle products. With a strong focus on quality, creativity, and customer experience, we're passionate about creating products our customers love and a brand they feel connected to.

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About Us

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We are a quick-growing Australian home fragrance brand specialising in soy candles, reed diffusers, and lifestyle products. With a strong focus on quality, creativity, and customer experience, we're passionate about creating products our customers love and a brand they feel connected to.

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About the Role

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We're looking for a friendly, organised, and proactive Customer Service Representative to join our team. This is an in-house role where you'll be the first point of contact for our customers, ensuring every interaction is smooth, helpful, and aligned with our brand.

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You'll work closely with our warehouse and operations team to ensure orders are processed efficiently and customers are kept informed every step of the way.

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Key Responsibilities

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- Respond to customer enquiries via email, social media, and live chat
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- Assist customers with orders, product recommendations, and general enquiries
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- Manage order changes, tracking requests, and delivery updates
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- Handle returns, exchanges, and refunds
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- Process wholesale orders and create invoices
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- Greet & serve customers within our warehouse shop
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- Liaise with the warehouse team to resolve order issues
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- Maintain accurate customer records and communication notes
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- Provide feedback on customer trends, issues, and opportunities for improvement
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- Some operations and warehouse support may be required during busy periods
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About You

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- Previous experience in customer service (eCommerce or retail preferred)
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- Strong written communication skills
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- Highly organised with strong attention to detail
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- Confident problem-solver who can think on their feet
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- Comfortable using systems like Shopify, email platforms, or similar tools
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- Positive, team-oriented attitude
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- Motivated and positive
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- Proactive and can demonstrate great initiative
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Bonus Points If You Have

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- Experience with Shopify or similar e-commerce platforms
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- Experience in a product-based or online retail business
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- An interest in lifestyle, home, or fragrance brands
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- Leadership experience
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What We Offer

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- Supportive and friendly team workplace
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- Opportunity to grow within a fast-growing brand
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- Staff discounts on products
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- Be part of exciting product launches and campaigns
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- Flexible Hours/ Days
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Working Hours

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- This is a part-time role located at our Milkwick Warehouse in Pakenham
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- 20 - 30 hours per week (negotiable)
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- Flexibility required during peak periods
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📌 Customer Service Representative (Victoria)
🏢 Milkwick
📍 Victoria