Our client, based in the northern suburbs, is seeking an organised and proactive Customer Service & Contracts Coordinator to join their office‐based customer service team. This role supports day‐to‐day customer enquiries, service issues, logistics coordination and contract administration, acting as a key link between customers, operations and administration.
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About the Role
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- Manage incoming calls, emails and customer enquiries
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- Own customer issues and follow them through to resolution
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- Coordinate missed collections, service changes, bin deliveries and ad‐hoc requests
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- Work closely with operations and drivers to resolve daily service matters
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- Maintain accurate customer, service and site information in company systems
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- Support contract renewals,
pricing updates and agreement documentation
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What You'll Bring
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- Experience in customer service or service coordination
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- Solid communication skills and a calm, solutions‐focused approach
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- Ability to juggle priorities and follow tasks through
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- High attention to detail and confidence using databases and Microsoft Office
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- Comfortable working autonomously and within a team
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Highly Regarded
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- Experience in waste, transport, logistics or service‐based operations
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- Knowledge of waste/logistics systems (e.g., Wastedge)
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- Background in contract administration or renewals
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If you're proactive, organised and confident coordinating between customers and operations, we'd love to hear from you.
📌 Customer Service Officer & Contracts Coordinator (Victoria)
🏢 Programmed Maintenance Services
📍 Victoria
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