Job Description

Customer Service Assistant - Freight Forwarding

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Orient Overseas Container Line - Melbourne VIC

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As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 150 offices in over 50countries/ regions.

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Providing advanced customer-specific solutions through our value-creating services and IT technology in supply-chain management, OOCL Logistics' comprehensive service network and platforms will allow you to make All the Right Moves for your business.

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OOCL's mission is: With our quality people and advanced information technology, we are dedicated to offering the best international and domestic logistics services and networks and we strive to become a vital link in our customers' business success.

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About this opportunity

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This is an exciting opportunity for a confident, customer-centric, experienced team player to join our team for this permanent, 5-day full-time CBD on site role.

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Build strong and lasting relationships with customers and provide second-to-none customer service.

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Handling all customer service-related issues, problem solving, procedurals and process writing

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Efficiently handle bookings, documentation, customs reporting, and job invoicing

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Assisting in the development and implementation of Customer Service Strategy, policy and strategy

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Working on projects and initiatives, as directed by the National Customer Service Manager

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Ensure consistent Customer satisfaction by providing effective and effective responses to customer enquiries, addressing issues, and resolving concerns promptly.

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Work closely with internal teams to optimize operations

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Timely invoicing & money collection from customers.

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Excellent multitasking skills within their workspace as well as computer savvy

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About you

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Our ideal candidate will embody our shared values of innovation and creating value for customers, have exposure to the freight industry as well as a passion and willingness to further develop their skill set under the guidance of the OOCL Logistics team.

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At least 2 year of Export/ Import Freight forwarding experience in the logistics industry.

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Bachelors Degree in any field

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Develop and maintain solid working relationships with all departments

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Respond to urgent matters as required.

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Maintain a professional & high-quality service-oriented environment at all times.

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Excellent attention to detail

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Possessing a commitment to processes, analytical thinking, and methodical approaches with proficiency in diverse system capabilities

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General Shipping and Logistics Knowledge

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The successful candidate will also display excellent communication skills, the ability to converse with people of all levels and be well organized, efficient, and effective.

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Must have permanent full working rights in Australia.

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Bringing a diverse mix of the best and brightest talents to OOCL Logistics is critical to our continued success. That is why we uphold a meticulous screening process.

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OOCL Logistics is an equal employment opportunity provider and encourages applications from Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.

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Employment with OOCL Logistics is subject to satisfactory background checks which include a National Police Check and Reference Checks.

📌 Customer Service Assistant - Freight Forwarding (Victoria)
🏢 Orient Overseas Container Line
📍 Victoria