Job Description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

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The Opportunity

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We are seeking an experienced Service Manager to lead the Service Department at our Emerald branch.

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Reporting to the Branch Manager, you will be responsible for the efficient, profitable and customer-focused operation of the Service Department. You will lead a team of service professionals, drive business growth and profitability, and ensure we continue to deliver genuine product support to our customers.

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Safety will be a key focus of the role, with responsibility for monitoring HSE compliance, Komatsu's Golden Rules, 5S and Continuous Improvement initiatives.

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You will also play an important role in developing our people, strengthening customer relationships and ensuring service targets, financial performance and operational requirements are achieved.

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Role Located: Emerald, QLD

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Komatsu benefits

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- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
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- Financial: Income Protection Insurance provided through our company superannuation fund
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- Career: Recognition, awards, flexibility, further education studies and internal career development
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- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
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- Travel: Discounts with Avis, Qantas, Crown,



IHG and travel agents
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- Yearly Bonus: Potential to receive a yearly bonus
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- Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu
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What we are looking for

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- Experience within the heavy equipment maintenance industry
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- Proven leadership experience, with the ability to lead, coach and develop a service team
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- A strong customer focus and commitment to delivering a high level of customer service
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- Commercial and sales focus, with the ability to identify opportunities to grow the Service Department
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- Experience managing service operations, productivity, WIP, forecasting and financial performance
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- Understanding of financial reports, including revenue, cost of sales and margin optimisation
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- Solid communication skills, both written and verbal
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- The ability to analyse operational and workplace risks and implement effective solutions
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- Strong problem-solving skills, with the ability to identify opportunities and provide constructive solutions
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- A commitment to safety, compliance and continuous improvement
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- Relevant qualifications, certifications or study that support the capability required for the role
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Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.

📌 Service Manager (Emerald)
🏢 Komatsu Australia
📍 Emerald