Pakenham Mazda is Multi Award winning Mazda Master Dealer. This full-time position is based in our Pakenham South, location. We are seeking an experienced Service Advisor to join our team. You will play a vital role in ensuring our customers receive exceptional service and support for their Mazda vehicles.
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What you'll be doing
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- Providing professional and courteous customer service to all Mazda vehicle owners
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- Accurately assessing vehicle repair and maintenance needs, with the ability to communicate these directly to customers
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- Booking and scheduling customer appointments to ensure timely and efficient service delivery
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- Liaising with the workshop team to coordinate repairs and ensure customer expectations are met
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- Actively resolving customer queries and concerns in a friendly and empathetic manner
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- Maintaining detailed records of all service interactions and recommendations
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- Promoting Mazda's range of products, services and accessories to customers
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- Contributing to the overall success and growth of the Pakenham Mazda service department
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What we're looking for
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- Minimum 2 years' Service Advisor experience
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- Excellent communication and interpersonal skills
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- Friendly, confident and professional manner
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- High attention to detail, strong time management and problem-solving skills
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- Team player with proactive work ethic
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- Competent computer skills including basic Microsoft Office and ability to learn dealership management systems (training provided).
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- Previous experience in automotive (is an advantage)
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- An interest in vehicles and automotive industry (is an advantage)
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- Current valid driver's licence
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- A genuine passion for the Mazda brand and delivering exceptional customer experiences
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What we offer
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- Ongoing training and development opportunities
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- A supportive and collaborative work environment
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- Opportunity to work in a well-established family-owned dealership
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About us
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Pakenham Mazda is a leading automotive dealership serving the Pakenham and surrounding communities. With a solid commitment to customer satisfaction, we pride ourselves on providing an exceptional sales and service experience. Join our team and be a part of our success story.
📌 Service Advisor (Victoria)
🏢 Clough Automotive Group
📍 Victoria
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