Ready to build your IT career with a company that's transforming the future of vaccine delivery? Join Vaxxas as an IT Support Officer and play a key role in supporting the technology that enables world-leading biotechnology innovation.
n
About Vaxxas
n
Vaxxas is a clinical-stage biotechnology company revolutionising vaccine delivery through its proprietary High-Density Microarray Patch (HD-MAP) technology. Our innovative, needle-free platform is designed to improve vaccine performance and accessibility, with potential applications across infectious diseases, oncology, and other therapeutic areas.
n
Working alongside leading global partners and health organisations, Vaxxas is advancing next-generation vaccination solutions that have the potential to transform how vaccines are delivered around the world.
n
At Vaxxas, you'll join a passionate team of scientists, engineers, and business professionals united by a shared mission to improve global health through innovation.
n
Learn more at www.vaxxas.com
n
Overview of position
n
As our IT Support Officer, you'll be the first point of contact for technical support while helping maintain and improve Vaxxas' IT environment. This varied role combines hands-on troubleshooting, user support, technology coordination, and involvement in IT projects that help enable our innovative biotechnology operations.
n
Key Responsibilities
n
n
- Provide first-level IT support for employees across the business via phone, email and ticketing systems.
n
- Log, track and resolve support requests in a timely and professional manner.
n
- Troubleshoot hardware, software, network and device issues.
n
- Assist with the setup, configuration and maintenance of laptops, monitors, printers and other IT equipment.
n
- Coordinate and prioritise support requests with our Managed Service Provider (MSP).
n
- Support the smooth operation of meeting room technology and other business-critical IT systems.
n
- Contribute to IT improvement initiatives and projects as required.
n
- Deliver exceptional customer service and technical support to internal stakeholders.
n
n
About You
n
You will ideally have:
n
n
- Previous experience in a Help Desk, Service Desk or IT Support role.
n
- Relevant qualifications in Information Technology, Computer Science or a related discipline.
n
- Strong knowledge of Windows environments, Microsoft 365 and general desktop support.
n
- Experience troubleshooting hardware, software and network-related issues.
n
- Excellent customer service and communication skills.
n
- A proactive approach to problem-solving and continuous improvement.
n
- The ability to manage competing priorities and work independently.
n
n
Why Join Vaxxas?
n
n
- Work for a globally recognised biotechnology company developing innovative vaccine delivery technology.
n
- Join a cooperative and supportive team environment.
n
- Gain exposure to a diverse range of technologies and IT projects.
n
- Contribute to an organisation making a meaningful impact on global healthcare.
n
- Enjoy opportunities for professional growth and development.
n
📌 IT Support Officer (Queensland)
🏢 Vaxxas
📍 Queensland
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.