We are seeking a Client Success Manager to join Network Technologies Queensland Pty Ltd in a full-time capacity. Based in Brendale QLD 4500, this role is fundamental to our business strategy, as you will be responsible for building and maintaining strong relationships with our key clients whilst ensuring their continued satisfaction and success with our services. You will serve as the primary point of contact for assigned accounts, driving retention, expansion opportunities and overall client satisfaction. This position offers the opportunity to make a direct impact on client outcomes and contribute significantly to our company's growth and reputation in the marketplace.
Key responsibilities
Develop and maintain long-term strategic relationships with key client accounts
Act as the primary point of contact for assigned clients, addressing enquiries, concerns and service requirements in a timely manner
Monitor client satisfaction levels and proactively identify opportunities to enhance service delivery and outcomes
Identify and pursue upselling and cross-selling opportunities within existing client accounts
Prepare and deliver regular business reviews and performance reports to clients
Collaborate with internal teams to ensure clients receive high-quality service and support
Manage account budgets and contract renewals to maximise client retention
Track key performance indicators and metrics to measure client success and account health
Gather client feedback and communicate insights to internal stakeholders to drive service improvements
Work to resolve client issues escalated from support teams, ensuring swift and satisfactory resolutions
What we are looking for
Proven experience in account management, client success or relationship management roles, preferably within a B2B technology or professional services environment
Strong communication and interpersonal skills with the ability to build rapport and trust with clients at all levels
Demonstrated ability to identify client needs and translate them into business opportunities
Excellent organisational and time management skills with the ability to manage multiple accounts simultaneously
Proficiency with Helpdesk systems (HaloPSA) and other business management tools
A customer-focused mindset with a genuine commitment to client success and satisfaction
Problem-solving ability and resilience when managing complex or challenging client situations
Experience in contract negotiation and renewal processes
Strong analytical skills with the ability to interpret data and metrics to inform decision-making
Preferred: Experience working within the technology, telecommunications or IT services sector
What we offer
Network Technologies Queensland Pty Ltd is committed to providing a supportive and rewarding work environment. We offer competitive remuneration commensurate with experience, along with opportunities for professional development and career progression. Our team-focused culture values collaboration, innovation and excellence. We provide a supportive workplace culture and the opportunity to work with a dynamic team dedicated to delivering exceptional client outcomes.
About us
Network Technologies Queensland Pty Ltd is a leading provider of technology solutions and services in Queensland. We are committed to delivering cutting-edge, reliable and customer-focused solutions to our clients. Our mission is to partner with businesses to enhance their operational efficiency and success through high-quality technology services and expert guidance. We pride ourselves on our team of dedicated professionals who are passionate about client success and continuous improvement. Our values centre on integrity, excellence, collaboration and customer-centricity, making us a trusted partner for businesses across the region.