Job Description

Intrinzic are proud to be partnering with one of the most important organisations in Australia in the search for a Cloud Site Reliability Engineer.

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This organisation is a leader in the domestic payments infrastructure that this country sits on - the rails underneath the card payments, the bill payments and the real-time transfers that move money between Australians every day.

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This is not a watch-the-dashboard role, and it is worth being clear about that up front. The brief is to redesign how event management works rather than administer someone else's version of it - the rules, the correlation, the severity mapping, the routing and the automation on top. Dynatrace into ServiceNow, events mapped to real business services rather than to hostnames, and a mandate to cut the noise properly. For a strong ITOM or observability person sitting in an operations seat with no authority to change anything, that is the difference.

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What you will do

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- Own Event Management end to end - event rules, correlation, severity mapping, prioritisation, suppression, routing and automated workflow.
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- Integrate and optimise Dynatrace and ServiceNow so events land accurately and map to real applications and business services.
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- Turn alerts, logs, metrics and service data into actual signals - anomalies, recurring issues, degradation and emerging risk.
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- Validate, correlate and escal...?
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- Build the dashboards and health reporting that support major incident detection and response.
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- Push the automation further - auto-ticketing, event enrichment, correlation and remediation where it makes sense.
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What you will need

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- Strong hands-on ServiceNow Event Management, including event rules, alert correlation and MID Server configuration.
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- Dynatrace, or a comparable observability platform used properly rather than passively.
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- CMDB, CI classes and service mapping, and a real understanding of how infrastructure and applications roll up to business services.
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- Analytical strength across alerts, logs and performance data. Finding the pattern, not just reading the alert.
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- A background in service operations, network operations, application support or service management in a business-critical environment.
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- You are based in Sydney and happy to be in the office a couple of days a week.
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What will put you in front

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- ServiceNow certification, particularly CIS-ITOM, or ITIL Foundation.
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- Payments, banking or another heavily regulated setting.
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- A noise-reduction number you can actually quote - alerts before, alerts after.
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If you get satisfaction out of finding the signal underneath the noise, and you want to design the thing rather than run it, this is well worth a conversation!

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Please note: Candidates must be Australian permanent residents or citizens to apply for this opportunity.

📌 Event Monitoring Specialist (New South Wales)
🏢 Intrinzic
📍 New South Wales