Our client is one of Australia's largest online retailers, operating a flagship site plus a portfolio of subsidiary brands.
They're looking for an Online Merchandising Lead to own the workflows, standards and execution of the merchandising function - making sure products are findable, promotions are clearly signposted and navigation genuinely helps customers buy.
You'll balance business-as-usual against major projects and seasonal peaks, lead and mentor the merchandising team and act as the escalation point when priorities collide. It's equally about process design and hands-on trading.
What you'll be doing :
- Own the end-to-end merchandising workflow and prioritise BAU, projects and seasonal activity against commercial goals.
- Build and maintain best-practice standards, auditing frameworks and dashboards covering navigation, on-site search and promotional effectiveness.
- Be the escalation point for blockers, ambiguous briefs and competing priorities across the business
- Report on merchandising KPIs
- CTR, bounce rate, search performance - and recommend corrections
- Lead the merchandising roadmap and drive structured communication to fix systemic issues rather than symptoms
- Act as the key liaison with purchasing, marketplace and engineering on enhancements and prioritisation
- Mentor the merchandising team and scale best practice across the group
What you'll bring :
- Proven experience leading merchandising, content or digital trading workflows, ideally in retail or eCommerce
- Strong analytical skills and the confidence to turn dashboards into clear recommendations
- Solid grounding in site navigation, on-site search and customer journey principles
- Excellent communication - you can give a structured update and lead a cross-functional discussion
- Experience mentoring others while staying close to execution yourself
What's on offer :
- A leadership role with visible commercial impact across multiple brands
- Real ownership and autonomy, with minimal red tape
- Complimentary membership, team discounts and health and wellness benefits
- Learning and development budget, lunch and learns, hackathons and transparent progression