State Street Corporation is seeking an experienced Level 3 Product Technical Support Incident Manager in Melbourne to own major incident lifecycle across the SaaS APAC estate. You will coordinate Support, L3/ASE, SaaS Ops, DevOps and Infrastructure to a single resolution path, ensuring swift restoration and robust post-incident analysis.
We value 7+ years in IT service management, solid ITIL discipline, and exceptional communication with traders, executives, and clients.
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📌 APAC Senior Incident Commander — ITSM & Sev1/2 (Melbourne)
🏢 State Street
📍 Melbourne
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