Are you passionate about fishing and the outdoors and know your way around rods, reels, lures and tackle?
Motackle & Outdoors is looking for a friendly, knowledgeable and motivated Customer Service Representative to join our growing team in Coffs Harbour.
This is an opportunity to work in the fishing industry, help customers from all over Australia and be part of a team that shares your passion for fishing and the outdoors.
If you enjoy talking fishing, helping people find the right gear and providing great customer service, we'd love to hear from you.
About the Role
Working within our busy online and mail-order team, you'll be one of the key points of contact for Motackle customers.
Your day-to-day responsibilities will include:
- Assisting customers via phone, email, live chat.
- Providing knowledgeable advice on fishing tackle and outdoor products
- Helping customers select the right products for their fishing needs
- Answering product, availability and order enquiries
- Processing customer orders accurately and efficiently
- Assisting customers with existing orders, deliveries and general enquiries
- Using computer systems including Microsoft Office and Retail Express pos
- Building strong relationships with customers and providing the level of service Motackle is known for
About You
We're looking for someone who genuinely enjoys helping customers and has a strong interest in fishing.
You’ll ideally have:
- Positive fishing knowledge and a genuine passion for the sport
- Excellent customer service skills
- Strong verbal and written communication skills
- Confidence speaking with customers over the phone
- Good computer skills and the ability to learn new systems
- Strong attention to detail
- The ability to work efficiently in a busy environment
- A positive, reliable and team-focused attitude
- A willingness to learn and expand your product knowledge
Experience That Would Be an Advantage
Previous experience in any of the following would be highly regarded:
- Fishing tackle or outdoor retail
- Fishing, camping, boating, diving or outdoor recreation industries
- Customer service
- E-commerce or online retail
- Phone or online sales
- Retail Express or similar retail/e-commerce systems
Don’t tick every box? If you have strong fishing knowledge, a great attitude and excellent people skills, we'd still like to hear from you.
Why Join Motackle?
You’ll be joining an established Australian fishing and outdoor retailer where your product knowledge and passion for fishing are genuinely valuable.
We offer:
- $34–$40 per hour
- Full-time employment hours
- A friendly and supportive team environment
- Generous staff discounts across our extensive range
- The opportunity to work with leading fishing and outdoor brands
- Ongoing product knowledge and industry experience
- Career development opportunities based on your strengths and interests
- A workplace where talking about fishing is part of the job
Interested?
If you're passionate about fishing, enjoy helping people and want to build a career in the fishing and outdoor industry, we want to hear from you.
Motackle & Outdoors – Coffs Harbour, NSW
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📌 Customer Service Representative – Fishing & Outdoors (Coffs Harbour)
🏢 Motackle and Outdoors
📍 Coffs Harbour
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