Join Federal Government organisation in Bendigo to deliver vital support to NDIS participants, their families, and carers. You will serve as a key point of contact, ensuring smooth daily operations at the local office counter and providing high-quality service across multiple communication channels.
n
Key Responsibilities
n
n
- Participant & Customer Support: Provide direct counter and reception support, assisting participants with self-help kiosks, online portals, and general scheme enquiries.
n
- Planning & Actioning Tasks:
Manage and resolve participant matters by completing action items and planning tasks in alignment with the NDIS Act.
n
- Enquiry Resolution & Referrals: Answer phone and inbox enquiries, offer accurate advice, or connect customers with relevant external community and government services.
n
- Administration & Operations: Coordinate office appointments, oversee the team's shared email inbox, and maintain accessible facilities for visiting participants.
n
- Research & Data Entry: Conduct basic research, prepare routine reports, update customer records, perform data entry, and track required follow-up actions.
n
- Feedback Management: Receive, record, and process participant feedback and complaints within business systems.
n
n
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
📌 Participant Support Officer - Bendigo
🏢 Randstad
📍 Bendigo
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.