Job Description

DEMO JOB: About the Role n

In this role, you will be responsible for the ongoing support, training, document administration, maintenance, vendor and stakeholder relationship management and communication of the company's core business applicationand technology platforms.

n

Working within the ITteam, theIT & Business Systems Support Analyst will play a leading role on business systems workflow projects, documenting workflows, creating manuals and training users on new or updated workflows.

n

Key duties include;

n

n
- Train recent and existing team members on existing and new workflows, along with functionalapplication changes.
n
- Developinto the subject matter expert (SME) for the company’score business application and manage end to end the deployment of updates, patches and new releases.
n
- Core business application support andadministration
n
- Key liaison responsiblefor the relationship between IT, business unit managers and vendors.
n
- Creating/updating how-to guides, training manuals,flowcharts and process documentation
n
- Use Active Directory, MicrosoftExchange and Office 365 to carry out administration.
n




- SmartphoneSetup and email configuration
n
- Understand and plan proposed vendor upgrades. Investigate and communicate the impact/upgrade to the business
n
- Leverage Microsoft SQL scriptingto extract data and produce reports
n

The Successful Candidate: nn
- An Australian Citizen or Permanent Resident
n
- 2+ years experience training people and this experienceis visible on your resume
n
- 2+ years support and administration experience of IT and infrastructure
n
- Some exposureto a corporate environment
n
- Experience deploying end to end, application upgrades, patches and releases
n
- Ability to useSQL to extract data via the use of scripts
n
- Experiencecommunicating with stakeholders and vendors
n
- 2+ Years experience creating documentation, training or How-To guides and process/workflow diagrams
n
- Outstanding communication and customer services capabilities
n

What's On Offer n

90K package plus lucrative uncapped commission structure and a true work life balance.

n

#J-18808-Ljbffr

📌 It Support Analyst (Victoria)
🏢 AquaCorp
📍 Victoria