Job Description

Join Nucleus Network as a Contact Centre Operator (known internally as Recruitment Officers) and help advance medicine while building a rewarding career in clinical research.

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As the world's leading Phase 1 clinical trials specialist, with facilities across Australia, the USA, and the UK, we partner with global pharmaceutical and biotechnology companies to help bring recent medicines to patients.

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Why Join Nucleus Network?

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Work with purpose and contribute to research that improves lives worldwide.

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Ask better questions and find smarter ways of working in an environment that values innovation and continuous improvement.

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Start here, go further with exposure to the full clinical trial lifecycle and opportunities to develop your career.

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Be visible at scale in a global organisation where your contribution is recognised.

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Grow in a growing place, with expanding operations creating new opportunities across the business.

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Join a culture of curiosity where learning, collaboration and new ideas are encouraged every day.

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Access benefits include

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- Fitness Passport
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- Reward Hub discounts
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- wellbeing initiatives
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- recognition programs
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- EAP support
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About the role

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The Recruitment Officer is a call centre-based role that involves speaking with people interested in potentially taking part in clinical trials and supporting their potential enrolment into studies.

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There are multiple ongoing casual positions, this is an onsite role with a shift pattern between the hours of 7:00am - 7:00pm Monday to Friday,



and 9:00am - 5:00pm on weekends.

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We are seeking candidates with experience in call centres, healthcare customer service, patient-facing roles or healthcare administration, with a strong focus on delivering exceptional customer experiences.

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This is an excellent opportunity to gain experience within clinical research, with clear development pathways and progression opportunities.

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Key responsibilities

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- Handling inbound and outbound calls with potential participants
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- Assisting eligible participants by conducting phone screening questionnaires based on the clinical studies requirements
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- Inbound and outbound calls – up to 40 + calls per day
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- Selecting trials for participants based on eligibility criteria
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- Build excellent rapport with existing and new participants
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- Booking appointments and updating the participant database
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Requirements

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- Must have 6 months experience in a call centre environment or similar
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- Medical research/clinical operations experience would be advantageous
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- Must have excellent time management skills with an ability to work in a fast-paced environment
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- Able to work independently and effectively in a team
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- Maintain a professional level of confidentiality
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- Meet set targets and KPI's
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Nucleus Network is an equal opportunity employer. We value diverse backgrounds, inclusive teams and people who are driven by purpose, curiosity and care.

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To learn more, visit Nucleus Network or follow us on LinkedIn Careers Page, Instagram and Facebook.

📌 Contact Centre Operator (Queensland)
🏢 Nucleus Network
📍 Queensland