Job Description

Live the Noosa Lifestyle: Live in office where the bush meets the beach and make one of the Sunshine Coast's most unique destinations your home.

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Lead the Guest Experience: Lead Guest Services and Housekeeping and shape memorable stays from arrival to departure.

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Career Meets Lifestyle: Build your leadership career with a growing family-owned company

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- Live the Noosa Lifestyle: Live on-site where the bush meets the beach and make one of the Sunshine Coast's most unique destinations your home.
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- Lead the Guest Experience: Lead Guest Services and Housekeeping and shape memorable stays from arrival to departure.
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- Career Meets Lifestyle: Build your leadership career with a growing family-owned company
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Why Park Lane

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Park Lane is a proud family-owned Australian company creating places where people can relax, reconnect and make lasting memories.

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Since 1992, we've continued to grow while staying focused on what matters most - our people and our guests.

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Imagine finishing work surrounded by bushland, minutes from the beach and a short ferry ride from Noosa. At BIG4 Park Lane Noosa North Shore, work and lifestyle naturally come together.

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At Noosa North Shore, you'll help shape the experience at a destination known for its natural setting, relaxed atmosphere and memorable guest stays.

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What We're Looking For

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You're an experienced hospitality or accommodation leader who knows memorable stays come from the details: a warm welcome, spotless accommodation, a caring team and problems solved quickly.

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You're a visible, hands‐on leader who develops people, improves processes and sets high standards. Organised, commercially aware and calm under pressure, you're passionate about delivering exceptional guest experiences.

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Most importantly, you care about your team, follow through on commitments and work alongside others to create a great experience for every guest.





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What You'll Do

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In this hands‐on role, you'll be:

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- Leading, coaching and supporting our Guest Services and Housekeeping teams
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- Ensuring accommodation is beautifully presented, clean and guest‐ready
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- Overseeing the guest journey from arrival through to departure
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- Monitoring occupancy, guest feedback and service standards
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- Managing rostering, wages, budgets and departmental performance
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- Partnering with other departments to deliver a seamless guest experience
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- Responding to guest feedback and finding solutions quickly
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- Supporting school camps, holiday programs and group stays
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- Improving service, efficiency, safety, compliance and presentation across accommodation and guest facilities
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- Keeping accommodation and guest facilities safe, compliant and consistently guest‐ready
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What You'll Bring

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- Leadership experience within holiday parks, hotels, resorts, accommodation or tourism
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- Experience leading Guest Services, Front Office and/or Housekeeping teams
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- Strong people leadership, coaching, communication and performance management skills
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- Experience with rostering, budgets and operational performance
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- Excellent organisation skills and the ability to manage competing priorities
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- A proactive, solutions‐focused approach to guest concerns and day‐to‐day operational challenges
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What's in it for You

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- Live where others holiday, with on‐site accommodation for a small weekly fee, surrounded by bushland, beaches and the natural beauty of the Sunshine Coast.
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- Grow your career through professional development and progression opportunities across the Park Lane Group.
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- Access generous staff discounts across Park Lane Holiday Parks and our wider group of businesses
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- Enjoy the Noosa North Shore ferry for just 50c each way
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- Work in a diverse holiday park environment where no two days are quite the same
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📌 Guest Experience Operations Manager (Noosa Heads)
🏢 Park Lane Group
📍 Noosa Heads